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Amazon return customer service -

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Last Updated: May 04, 2021

Welcome to the terms of use for Amazon Prime Video. These terms are between you and the entity providing the Amazon Prime Video service to you, which may be, depending on your location, Amazon.com Services LLC, Amazon Digital UK Limited or one of their affiliates ("Amazon", "we" or "us"). Visit www.primevideo.com/ww-av-legal-home to identify the Amazon affiliate that provides the Amazon Prime Video service to you and other applicable terms based on your location. Your Amazon Prime Video service provider may change from time to time, with or without prior notice (unless required by applicable law). Please read these terms, along with the Privacy Notice, Conditions of Use, and Amazon Prime Video Usage Rules applicable to you, and all other rules and policies related to the Amazon Prime Video service (including, but not limited to, any rules or usage provisions specified on any product detail page or on any help or other informational page for the Amazon Prime Video service) (collectively, this "Agreement"). If you are located in the UK, European Union or Brazil, the Privacy Notice, the Cookies Notice and the Interest-Based Ads Notice are not part of your Agreement. The versions of these policies and notices applicable to you are available for your review to understand how we handle your personal information. Each time you visit, browse, or use the Amazon Prime Video service, you accept this Agreement on behalf of yourself and all members of your household and others who use the Service under your account.

1. THE SERVICE

Amazon Prime Video (the "Service") is a personalized service that offers, recommends and helps you discover digital movies, television shows and other video content (collectively, "Digital Content") and other services as provided in this Agreement. There are several ways to access the Service and Digital Content, including through Amazon Prime and your use of other Prime benefits and Amazon services are governed by separate terms made available in the apps, websites or devices you use to access those services. If you are under 18 years of age, or the age of majority in your location, you may use the Service only with involvement of a parent or guardian. We personalize content and features as part of the Services, including showing you recommendations on Digital Content, features and services that might be of interest to you. We also endeavor to continuously improve the Amazon devices and services and your experience with them.

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4. DIGITAL CONTENT

a. General. The Service may allow you to: (i) access Digital Content on a subscription basis for viewing during a limited period of time during a subscription period (for example, through Amazon Prime or other subscription or standalone video subscription offering) ("Subscription Digital Content"), (ii) rent Digital Content for on-demand viewing over a limited period of time ("Rental Digital Content"), (iii) purchase Digital Content for on-demand viewing over an indefinite period of time ("Purchased Digital Content"), (iv) purchase Digital Content for pay-per-view viewing over a limited period of time ("PPV Digital Content"), and/or (v) access Digital Content on a free, ad-supported or promotional basis for viewing over a limited period of time ("Free Digital Content"). Digital Content may be available as Subscription Digital Content, Rental Digital Content, Purchased Digital Content, PPV Digital Content, Free Digital Content, or any combination of those, and in each case is subject to the limited license grant below.

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d. Cancellation of Subscriptions/Memberships. If you signed-up for your video-only subscription or membership directly through us, you may cancel any time by visiting Your Account and adjusting your membership settings, by contacting Amazon customer service, or by using any cancellation form that we make available to you on your Video Marketplace (noted here) or, if you transact for the applicable Amazon subscription or membership service through a third party, through your account with such third party. If you cancel within 3 business days of signing up for, or converting from a free trial to, a paid membership (or, for customers in the UK and European Union, within 14 days of receiving confirmation of your subscription or membership service), we will refund your full membership fee; except that we may charge you (or withhold from your refund) the value of the Service used through your account during such period. You also expressly accept that the Service will start within your cancellation period. If you cancel at any other time, we will refund your full membership fee only if Digital Content available as part of your video-only membership has not been accessed through your account since your latest membership charge. If you are accessing the Service as part of a Prime membership, the cancellation and refund terms that apply to you are set forth in the Prime Terms of Use of your Video Marketplace (noted here). If you are accessing the Service as part of an Amazon subscription or membership that you transact for through a third party, the cancellation and refund terms that apply to you may differ and are as set forth by such third party, and you may need to contact such third party to cancel your subscription or receive any refund under its applicable policies.

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b. Explicit Content. By using the Service, you may encounter content that may be offensive, indecent or objectionable; this content may or may not be identified as having explicit language or other attributes. Nevertheless, you agree to use the Service at your sole risk, and Amazon has no liability to you for any content. Content types, genres, categories, and descriptions are provided for convenience, and Amazon does not guarantee their accuracy.

c. Communications. We may send you promotions or otherwise communicate with you electronically, which may include e-mail, push notification, or posts to your Amazon Message Center, and you hereby consent to receive those communications (unless you are a customer in the UK, European Union, Turkey or Brazil, in which case you separately decide whether or not you wish to receive these communications). These communications will be in accordance with the Amazon Privacy Notice of your Video Marketplace (noted here). To stop receiving marketing communications from Amazon Prime Video, update your marketing communication preferences from Your Account.

d. Modification of Service. Amazon reserves the right to modify, suspend, or discontinue the Service, or any part of the Service, at any time and without notice (except as required by applicable law), and Amazon will not be liable to you should it exercise such rights, even if your ability to use Digital Content is impacted by the change.

e. Amendments. Amazon reserves the right to make changes to this Agreement at any time by posting the revised terms in connection with the Service or on your Video Marketplace (noted here). To the maximum extent permitted by law, your continued use of the Service or Software following any changes will constitute your acceptance of such changes. However, any increase in subscription fee will not apply until your subscription is renewed.

f. Reservation of Rights; Waiver. The Service, Software and the Digital Content embody intellectual property that is protected by law. Copyright owners of Digital Content are intended third-party beneficiaries under the Agreement. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.

g. Disputes/Conditions of Use. Any dispute or claim arising from or relating to this Agreement or the Service is subject to the governing law, disclaimer of warranties and limitation of liability, dispute resolution and class action waiver (if applicable), and all other terms in the Amazon Conditions of Use of your Video Marketplace (noted here). You agree to those terms on behalf of yourself and all members of your household and others who use the Service under your account by using the Service. YOU MAY ALSO BE ENTITLED TO CERTAIN CONSUMER PROTECTION RIGHTS UNDER THE LAWS OF YOUR LOCAL JURISDICTION.

h. Limitation of Liability. Without limiting the disclaimer of warranties and limitation of liability in the Amazon Conditions of Use of your Video Marketplace (noted here): (i) in no event shall our or our software licensors' total liability to you for all damages arising out of or related to your use or inability to use the Software exceed the amount of fifty dollars ($50.00); and (ii) in no event shall our or our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service, exceed the amount you paid to us over the past 12 months to purchase, rent, or view the Digital Content related to your claim for damages. The limitations in this section will apply to you even if the remedies fail of their essential purpose.

CERTAIN JURISDICTIONS, INCLUDING JURISDICTIONS IN THE EUROPEAN UNION, DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

i. Contact Information. For communications concerning this Agreement, please write to Amazon at the applicable notice address listed here.

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Источник: https://www.primevideo.com/help?nodeId=202095490&view-type=content-only

Amazon updates return-to-office guidance

Update:
As we continue to closely watch local conditions related to COVID-19, we are adjusting our guidance for corporate employees in the U.S. and other countries where we had previously anticipated that employees would begin coming in regularly the week of Sept. 7. We are now extending this date to Jan. 3, 2022.

Our return-to-office timeline will vary globally in accordance with local conditions.

June 10:
Like all companies and organizations around the world, we’re managing every stage of this pandemic for the first time, learning and evolving as we go. We’ve been thinking about how to balance our desire to provide flexibility to work from home with our belief that we invent best for customers when we are together in the office.

With that in mind, we’ve adjusted our guidance on our plans for returning to the office and added more clarity. Going forward, we’ve decided to offer Amazon employees a mix of working between the office and home. Here’s the updated guidance for corporate roles where working away from the office is an effective option:

  • Our new baseline will be three days a week in the office (with the specific days being determined by your leadership team), leaving you flexibility to work remotely up to two days a week.

    • If you would like to work in the office less than three days a week and are still able to commute into your assigned office as needed, you can apply for an exception from your VP. If the exception is approved, you will be considered primarily a remote worker, and will have an agile workspace (not a dedicated one) that provides space to collaborate with your team.
  • Separately, corporate employees (for whom working away from the office is an effective option) will have the choice to work up to four weeks per year fully remote from a domestic location (without the expectation that you will commute into an office during that time).

Our thinking is predicated on what we believe will be most beneficial for customers, while also trying to give employees more flexibility in their work environment and lives. For employees who were mostly remote pre-COVID, such as some Sales and Customer Service roles, they will remain working remote. For employees in roles which require onsite work, such as hardware engineers and frontline operations, these individuals will continue to work onsite. For roles where there are periods that being remote would be most effective (e.g. SDEs mostly coding where they don’t need to collaborate much with colleagues), we know that Amazonians will do the work from where it will yield the best result for customers. We look forward to more learning and listening with this updated guidance, and will continue to evolve as we do.

Finally, as we said earlier, we recognize this is an unprecedented time. We’re all figuring out how work will keep evolving and what will be best for customers, our teams, and individual employees. Amazonians have worked hard over the past 16 months, and helped so many customers and businesses cope with the unusual pandemic circumstances. We appreciate your hard work, commitment and invention on behalf of customers during this time, and appreciate your feedback and thoughts as we evolve our working culture and environments now and for the future.

Источник: https://www.aboutamazon.com/news/workplace/amazon-updates-return-to-office-guidance

Amazon has announced that it’s discontinued its Amazon Pantry (originally known as Prime Pantry) service, instead rolling those household goods and shelf-stable pantry items into the main Amazon website where they can be ordered alongside the rest of Amazon’s products.

Originally launched back in 2014, Pantry worked differently from most Amazon orders. Instead of following the usual Amazon delivery rules, Pantry orders charged customers a flat $5.99 shipping fee per box of groceries, which could be filled with up to 45 pounds of products or up to four cubic feet of stuff (whichever limit customers reached first). The focus of the program was to make it easier to stock up on everyday products that would otherwise be bulky or expensive to ship, like bottled water, paper goods, flour, canned food items, boxes of cereal, and more.

Amazon would later slightly change up how Prime Pantry worked in 2018, shifting the service to a $5 per month subscription on top of its regular Prime fees. That price would offer unlimited Pantry orders each month, provided that customers were ordering at least $40 worth of merchandise. Orders below that $40 limit (or for customers, Prime or otherwise, who hadn’t subscribed to Pantry), would instead be charged a flat $7.99 fee.

Despite the fact that Amazon is removing Prime Pantry, the company’s grocery delivery ambitions are still stronger than ever. Amazon now owns Whole Foods, an entire chain of grocery stores, and has started to roll out its own Amazon Fresh-branded stores as well. And the company still offers its Fresh and Whole Foods delivery service for Amazon Prime members (having previously removed the $15 per month subscription fee for that in 2019) that provides grocery delivery in over 2,000 cities in the United States.

In many ways, the original Pantry program was designed to help Amazon compete better with traditional grocery stores — but now that Amazon owns and operates those very same stores (complete with Amazon Prime delivery), the consolidation of Pantry back into the larger Amazon site makes a lot of sense.

Источник: https://www.theverge.com/2021/1/8/22220331/amazon-pantry-discontinued-prime-grocery-delivery-services

Banned by Amazon for returning faulty goods

Computer programmer Greg Nelson is a self-confessed Amazon addict, buying hundreds of items on its site. But after sending back 37 items of 343 purchased, the online giant has blocked his account with immediate effect – and told him he would lose a gift card balance that he had on the account.

He insists there was a genuine reason for all his returns over the past two years – the goods were either faulty, damaged or not as described. However, Amazon has refused to let him continue buying from the site without giving him, in his words, a “proper explanation”.

Amazon told Nelson that the money held on his account as a gift card balance is lost to him, as gift vouchers can only be used on the site and have no transferable value.

His case will alarm anyone blocked by Amazon who has spent a lot of money building up a large library of Kindle books or other digital purchases, as they will fear being unable to access much of it (see below).

Customers who may, for example, have been given a £200 gift voucher for Christmas, and then had their account closed before they spent the money, would lose the lot under the terms of the policy.

Nelson says: “As a previously fervently loyal fan of Amazon who has been a customer since 2002, I understand that it is trying to protect its business – however I find its actions in this situation totally egregious. I could understand if there were evidence that I had somehow tried to abuse the system, but I haven’t. Of course, Amazon can refuse to serve whom it likes, but surely it cannot legally keep gift card balances and other purchased goods which have already been paid for by the customer – despite what any potentially unfair small print might say?”

He emailed Amazon to point out the unfairness in closing accounts based on unpublished limits of legitimate returns, but says he received a standard response refusing to reopen his account. He has also questioned whether it is legal for the internet giant to refuse to refund a customer’s unspent gift balance.

Nelson is the latest person to fall foul of the company’s policy of banning customers who exercise their consumer rights to return goods.

A spokesman for Amazon told Guardian Money he could not discuss Nelson’s case, except to say the company would not reopen his account.

“Our goal is to deliver the best experience for the millions of customers who shop with us. In a tiny fraction of cases we are forced to close accounts where we identify extreme account abuse. This decision is only taken after we have reviewed the account carefully and tried to work with the customer over an extended time period to resolve any issues,” he said.

The former distance selling rules, now part of the consumer contracts regulations, allow online shoppers to return an item within 14 days without giving a reason for a full refund, provided the item is in the original packaging. Amazon voluntarily extends this policy so items can be returned inside 30 days, but acts against customers who do it too often.

I could understand if there were evidence that I had tried to abuse the system, but I haven’t
Greg Nelson

Items that are damaged or not as described, or simply don’t last as they should, are all often sent back by unhappy consumers, as they would return an item to a physical shop.

Although relatively rare, Amazon has been cancelling customers accounts since at least 2008, and in some cases has even reportedly cancelled the accounts of other family members living at the same address.

In November last year Money highlighted the case of Nigel Colledge from Kingskerswell, South Devon, who similarly had his account cancelled despite spending thousands of pounds with the firm.

He bought 246 items in 2015 alone, and had been a customer since 2006. The self-confessed electronics junkie, who prided himself on having all the latest gizmos, said the majority of items he returned were high-value electronic items that had failed. He had chosen to cancel problematic purchases rather than wait for Amazon to simply exchange the item. It is unclear whether that would have saved him from being banned as Amazon refuses to explain the policy, or to differentiate between returns made for genuine or other reasons.

In January Amazon closed down another customer, Katy Kilmarton, after she returned 30 out of 112 items bought. She also lost a £170 gift card balance and the remaining months of her Amazon Prime membership, which costs £79 a year.

Money spent several hours on the Amazon website this week, but could find no reference to the policy. We have repeatedly asked the company what constitutes too many returns, but it has refused to divulge the figure.

Nelson points out that both the customer and the company have no control over deliveries once they leave the warehouse, and asks if it would ban a customer who just happened to have several deliveries damaged by the courier.

While thousands of UK consumers boycotted Amazon over its controversial tax situation, many disabled and elderly customers – and those who live in rural areas away from big shops – have come to depend on the company’s slick online operation. Are they now going to have to accept damaged or wrongfully described items to avoid the risk of being banned, asks Nelson.

What happens to purchased items

Having an Amazon account blocked could make life difficult for Kindle users. Although you will still be able to view the books you’ve already bought, and can buy more, users had better hope they don’t have a problem in the future.

Amazon says it sends customers whose account it is closing a weblink that allows them to view previous digital orders. They can also check whether purchased items are still in warranty.

How customers who have bought electronic items that develop a subsequent fault within the warranty period will fare is less clear. When their account is closed they are told: “Please do not make contact through the standard customer service channels again, as they will no longer be able to assist you.”

When your account is closed you also lose access to the Amazon Prime on-demand film streaming service, and if you have paid £79 for an annual subscription the money is lost. The DVD-sending service LoveFilm is also owned by Amazon, as is the popular talking books service Audible; books are downloaded so anyone who has had their account closed will keep past purchases. LoveFilm users will have to join their local library. Comics fans who signed up to download site Comixology, taken over by Amazon in 2014, will also be looking elsewhere.

How easy it is to set up an alternative account remains to be seen. Most people will simply use a partner’s account. If you choose to close your account you lose access to everything.

Источник: https://www.theguardian.com/money/2016/mar/18/banned-by-amazon-returning-faulty-goods-blocked-credit-balance

How Amazon Loses on Prime and Still Wins

First there was Black Friday. Then Cyber Monday. Now Amazon’s got “Prime Day,” a day of discounts for members of its $99 Prime program.  

Kids’ toys, apparel, vitamins, cleaning products. In all, 100,000 different items are discounted on the site today, July 12, with some deals cutting as much as 75 percent off prior prices.

This is Amazon’s second Prime Day, and it’s likely to be even bigger than last year’s, when the company rang up $400 million in sales, according J.P. Morgan analyst Doug Anmuth. (Net sales last year for the company, which topped our 2016 list of smartest companies, were $107 billion.) Worldwide orders were 266 percent higher than the same day a year before.

Maybe more important: Prime Day 2015 helped boost membership in the subscription shopping service. Prime members pay $99 a year for the right to two-day shipping on 30 million items, plus streaming video and music and other perks.

In return, Amazon gets customers to buy more from them than they otherwise might.

Analysts at Consumer Intelligence Research Partners estimate that Amazon has 63 million Prime members in the U.S., with 19 million joining since the first Prime Day last July. Those members spend more than the typical Amazon browser—on average $1,200 per year, compared to $500 per year for nonmembers, according to the research firm.

With Prime customers climbing, the retailer’s impact on sectors outside of traditional e-commerce, including digital music and streaming video, is also growing. According to a May survey of consumers by researcher Cowen and Company, 16 percent of respondents said they’d used Amazon Prime to listen to music, more than had listened to Spotify’s paid subscription or Apple Music’s. Prime Now, which offers same-day delivery in 40 metropolitan areas, is pushing into other businesses too, testing one-hour food delivery from selected restaurants in 12 cities.

One thing Prime is not is profitable, says Forrester Research analyst Sucharita Mulpuru.

Mulpuru estimates that free shipping on Prime purchases costs the online retailer $1 billion a year. Because of the logistical challenges of getting shipments to a customer in 48 hours, Prime orders often have to be split up and sent from more than one location—a big cost for a retailer operating at a thin profit margin to start with.

But even if Mulpuru is right, and the additional revenue from Prime is not enough to overcome the costs, that is unlikely to worry Amazon executives, she says. CEO Jeff Bezos’s business philosophy, she notes, is “that too much of a profit means you’ve lost an opportunity to grow.”

One advantage to carving out a buying holiday of its own, as Amazon has done with Prime Day, is that the retailer doesn’t have to compete with rivals also shipping goods as it does in the days before Christmas or other big shopping days like China’s Singles Day.

It’s likely too, Mulpuru says, that Amazon will be able to predict where different promoted products will be ordered based on historical patterns, and promote to existing members based on what’s in stock nearest to them.

Источник: https://www.technologyreview.com/2016/07/12/158869/how-amazon-loses-on-prime-and-still-wins/

Amazon return customer service -

How Amazon Loses on Prime and Still Wins

First there was Black Friday. Then Cyber Monday. Now Amazon’s got “Prime Day,” a day of discounts for members of its $99 Prime program.  

Kids’ toys, apparel, vitamins, cleaning products. In all, 100,000 different items are discounted on the site today, July 12, with some deals cutting as much as 75 percent off prior prices.

This is Amazon’s second Prime Day, and it’s likely to be even bigger than last year’s, when the company rang up $400 million in sales, according J.P. Morgan analyst Doug Anmuth. (Net sales last year for the company, which topped our 2016 list of smartest companies, were $107 billion.) Worldwide orders were 266 percent higher than the same day a year before.

Maybe more important: Prime Day 2015 helped boost membership in the subscription shopping service. Prime members pay $99 a year for the right to two-day shipping on 30 million items, plus streaming video and music and other perks.

In return, Amazon gets customers to buy more from them than they otherwise might.

Analysts at Consumer Intelligence Research Partners estimate that Amazon has 63 million Prime members in the U.S., with 19 million joining since the first Prime Day last July. Those members spend more than the typical Amazon browser—on average $1,200 per year, compared to $500 per year for nonmembers, according to the research firm.

With Prime customers climbing, the retailer’s impact on sectors outside of traditional e-commerce, including digital music and streaming video, is also growing. According to a May survey of consumers by researcher Cowen and Company, 16 percent of respondents said they’d used Amazon Prime to listen to music, more than had listened to Spotify’s paid subscription or Apple Music’s. Prime Now, which offers same-day delivery in 40 metropolitan areas, is pushing into other businesses too, testing one-hour food delivery from selected restaurants in 12 cities.

One thing Prime is not is profitable, says Forrester Research analyst Sucharita Mulpuru.

Mulpuru estimates that free shipping on Prime purchases costs the online retailer $1 billion a year. Because of the logistical challenges of getting shipments to a customer in 48 hours, Prime orders often have to be split up and sent from more than one location—a big cost for a retailer operating at a thin profit margin to start with.

But even if Mulpuru is right, and the additional revenue from Prime is not enough to overcome the costs, that is unlikely to worry Amazon executives, she says. CEO Jeff Bezos’s business philosophy, she notes, is “that too much of a profit means you’ve lost an opportunity to grow.”

One advantage to carving out a buying holiday of its own, as Amazon has done with Prime Day, is that the retailer doesn’t have to compete with rivals also shipping goods as it does in the days before Christmas or other big shopping days like China’s Singles Day.

It’s likely too, Mulpuru says, that Amazon will be able to predict where different promoted products will be ordered based on historical patterns, and promote to existing members based on what’s in stock nearest to them.

Источник: https://www.technologyreview.com/2016/07/12/158869/how-amazon-loses-on-prime-and-still-wins/

Amazon updates return-to-office guidance

Update:
As we continue to closely watch local conditions related to COVID-19, we are adjusting our guidance for corporate employees in the U.S. and other countries where we had previously anticipated that employees would begin coming in regularly the week of Sept. 7. We are now extending this date to Jan. 3, 2022.

Our return-to-office timeline will vary globally in accordance with local conditions.

June 10:
Like all companies and organizations around the world, we’re managing every stage of this pandemic for the first time, learning and evolving as we go. We’ve been thinking about how to balance our desire to provide flexibility to work from home with our belief that we invent best for customers when we are together in the office.

With that in mind, we’ve adjusted our guidance on our plans for returning to the office and added more clarity. Going forward, we’ve decided to offer Amazon employees a mix of working between the office and home. Here’s the updated guidance for corporate roles where working away from the office is an effective option:

  • Our new baseline will be three days a week in the office (with the specific days being determined by your leadership team), leaving you flexibility to work remotely up to two days a week.

    • If you would like to work in the office less than three days a week and are still able to commute into your assigned office as needed, you can apply for an exception from your VP. If the exception is approved, you will be considered primarily a remote worker, and will have an agile workspace (not a dedicated one) that provides space to collaborate with your team.
  • Separately, corporate employees (for whom working away from the office is an effective option) will have the choice to work up to four weeks per year fully remote from a domestic location (without the expectation that you will commute into an office during that time).

Our thinking is predicated on what we believe will be most beneficial for customers, while also trying to give employees more flexibility in their work environment and lives. For employees who were mostly remote pre-COVID, such as some Sales and Customer Service roles, they will remain working remote. For employees in roles which require onsite work, such as hardware engineers and frontline operations, these individuals will continue to work onsite. For roles where there are periods that being remote would be most effective (e.g. SDEs mostly coding where they don’t need to collaborate much with colleagues), we know that Amazonians will do the work from where it will yield the best result for customers. We look forward to more learning and listening with this updated guidance, and will continue to evolve as we do.

Finally, as we said earlier, we recognize this is an unprecedented time. We’re all figuring out how work will keep evolving and what will be best for customers, our teams, and individual employees. Amazonians have worked hard over the past 16 months, and helped so many customers and businesses cope with the unusual pandemic circumstances. We appreciate your hard work, commitment and invention on behalf of customers during this time, and appreciate your feedback and thoughts as we evolve our working culture and environments now and for the future.

Источник: https://www.aboutamazon.com/news/workplace/amazon-updates-return-to-office-guidance

Contact Amazon Customer Service

Amazon Phone Numbers and Emails

Toll-Free Number:

  • (866) 216-1075

    Amazon Payments, Inc.

Customer Service:

  • (877) 375-9365

    Amazon Alexa (In the US)

  • (206) 922-0197

    Amazon Alexa (Outside the US)

  • (833) 674-7268

    Amazon Business American Express Card (American Express)

  • (866) 216-1075

    Amazon Payments, Inc.

  • (888) 247-4080

    Amazon Rewards Visa Signature Card (Chase Bank)

  • (800) 346-5538

    Amazon.com Business Rewards Visa Card (Chase Bank)

  • (866) 634-8380

    Amazon.com Corporate Revolving Credit (Synchrony Bank)

  • (866) 634-8379

    Amazon.com Store Card (Synchrony Bank)

  • (206) 922-0880

    International

  • (866) 634-8381

    Pay-In-Full Credit Line (Synchrony Bank)

  • (888) 280-4331

    USA and Canada

  • (800) 372-8066
  • +44 800 279 7234

    UK

Investors/ Franchasing:

  • (800) 522-6645

    Transfer Agent

Legal:

  • (206) 266-4064

    Copyright Infringement Inquiries

Amazon Emails:

[email protected]

Amazon Payments, Marketplace Web Service Support

Customer Service

Amazon Alexa Support, Amazon Echo Support, Amazon Flex Support, Amazon Kindle Support, Amazon Payments, Report a Merchant, General Support

Investors/ Franchising

Legal

Copyright Infringement Inquiries

Media

Advertising Inquiries, Amazon Web Services PR, PR Inquiries

Report Fraud

Report Suspicious E-mails, Phone Calls, or Webpages

[email protected]

Amazon for Developers

More phone numbers and emailsLess phone numbers and emails

Amazon Contact Information

Corporate Office Address:

Amazon.com, Inc.

P.O. Box 812262021 7th Avenue

Seattle,Washington98108-1226

United States

Other Info (opening hours):

Transaction Disputes

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Amazon Digital UK Ltd

1 Principal Place

Worship Street

London

EC2A 2FA

Edit Business Info

How to Contact Amazon?

What is Amazon Customer Service Phone Number?

If you need to contact the Amazon customer service by phone, you may use one of the numbers that the company provides. The Amazon phone numbers vary depending on the location.

The first option that you can use to contact Amazon is a toll-free number: (866) 216 -1075. For legal issues, you should dial: (206) 266 – 4064. When having problems with payments, it’s best to use this Amazon phone number: (866) 216 -1075.

If you can’t reach the company representatives, you may also find out the accurate Amazon phone number to call on their help center page. Scroll down on the page and click on “Contact Us”. Make sure to select a category under which your issue falls. Then, scroll down to the “talk to someone” segment and click on “phone”.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. The Amazon customer service representative will send a verification code to your phone at the start of the call that requires confirmation.

After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:

Hi, welcome to Amazon customer service. Please be aware that when calling Amazon.com customer service, your call may be recorded for training purposes.

To continue we need to confirm your account than by asking you a few questions. If it is okay, we will send you a text message with the link to follow. Charges may apply. Press 1 to send you a text message.

So, tell me, why are you calling today?

Describe your issue in a few words. You can say things like: problem with payment, kindle account.

Just a moment an associate will join you shortly.

Press 1 for Kindle questions, and you will be connected to the next available agent.

Note that answers to common questions can be found in the help pages of the website.

You can also email Amazon by following the contact us links on the website.

Press 2 to change an order or update your accounts setting. The wait time is usually less than a minute.

You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods and item delivery.

To help us assist you as quickly as possible, please have your order number ready.

Contact Amazon Customer Service Via Social Networks

The Amazon customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that the company provides quick responses. So, if you don’t know how to call Amazon customer service, you can either tweet or direct message the support representatives. Make sure to provide personal information only in the direct message to the Amazon Help Twitter page to avoid scams.

You can also send a direct message to Amazon support via Facebook. However, it’s not clear is Amazon customer care promptly answers Facebook queries.

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More information

Amazon Rating Based on 6.6K Reviews

Rating details

Exchange, Refund and Cancellation Policy

Rating Details

Exchange, Refund and Cancellation Policy

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers

Close

All 15.2K Amazon reviews

Summary of Amazon Customer Service Calls

210K TOTAL
CALLS

07:12 AVG CALL
DURATION

18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Customer Service?

Payments and Charges Question:

  • “Why Amount 999.00 debited from my account”
  • “Different chargesGeorgia”
  • “Already charged for item”

Shipping and Delivery Question:

  • “Why I haven't gotten my packages yet they say they are going to be delivered Saturday I need everything else in my cart delivered by tonight”
  • “I didn't get my order”
  • “Missing items”

Account Question:

  • “Account of hold”
  • “Can't get into my account”
  • “Help with seller account”

Return/ Replace Question:

  • “I have returned to things and I only got the reimbursed for one and I wanted to see the status of the other reimbursement”
  • “Do not returned item .”
  • “Return issue”

Request for Information Question:

  • “About an order”
  • “About Amazon prime”
  • “Need to Talk customer service”

Refund Question:

  • “I want a refund I”
  • “Refund issue”
  • “Gaming chair refund not enough”

Activation/ Cancellation Question:

  • “Cancelar subcripcion de start”
  • “I need to cancel a purchase that the payment was declined”
  • “Figure out who ordered a movie and deactivate however they ordered it.”

Product/ Service Question:

  • “To report a damage on an item”
  • “Products no working”
  • “Alexa is not working”

Cards Question:

  • “They took more money off my card”
  • “Redeem gift card funds”
  • “Credit card update”

Staff Question:

  • “Trying to get customers service”
  • “Service issue”
  • “Customer service”

Employment Question:

  • “Applied for job”
  • “I have issues to apply for job (amazon driver)”
  • “I am a former employee and i have not recived my first check after 3 weeks”

Website/ Application Question:

  • “App not working”
  • “Problem with the website”
  • “Can't place order online”

Other Question:

  • “Prime membership”
  • “Your driver just cussed me out”
  • “About two orders I placed last week”

About

Amazon Return Policy

To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4

Amazon Privacy Policy

Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.

To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy

Top Amazon Services

Shipping Service, Customer Care, Prime Membership

Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: I really love amazon and this time i was truly disappointed, Convenience, I have used amazon many many times, Fast delivery, Ordering online

Cons: Poor customer service, Lack of customer support, No manager follow up, Terrible customer service, Poor shipping

Related Companies

Amazon UK, Amazon Canada, Amazon Prime Video, Amazon Logistics, Twitch

Summary

Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

Amazon reviews and complaints

Amazon is ranked 43 out of 398 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ebay
Источник: https://amazon.pissedconsumer.com/customer-service.html

Meet Amazonians working in Customer Service Associates

Amazon employs Customer Service Associates in more than 130 locations in over 40 countries around the world, supporting customers in 16 languages. This includes Amazon’s rapidly growing Virtual Customer Service team where employees work from home, providing flexibility and the freedom to work from a location that suits them.

Our associates are bright, articulate, and detail-oriented with a genuine desire to find solutions to customer problems.  They play a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.

We are seeking action-oriented, flexible problem-solvers to assist customers in expediting orders and correcting post-sale problems.  Associates interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions.

Источник: https://www.amazon.jobs/en/teams/customer-service-associates

Banned by Amazon for returning faulty goods

Computer programmer Greg Nelson is a self-confessed Amazon addict, buying hundreds of items on its site. But after sending back 37 items of 343 purchased, the online giant has blocked his account with immediate effect – and told him he would lose a gift card balance that he had on the account.

He insists there was a genuine reason for all his returns over the past two years – the goods were either faulty, damaged or not as described. However, Amazon has refused to let him continue buying from the site without giving him, in his words, a “proper explanation”.

Amazon told Nelson that the money held on his account as a gift card balance is lost to him, as gift vouchers can only be used on the site and have no transferable value.

His case will alarm anyone blocked by Amazon who has spent a lot of money building up a large library of Kindle books or other digital purchases, as they will fear being unable to access much of it (see below).

Customers who may, for example, have been given a £200 gift voucher for Christmas, and then had their account closed before they spent the money, would lose the lot under the terms of the policy.

Nelson says: “As a previously fervently loyal fan of Amazon who has been a customer since 2002, I understand that it is trying to protect its business – however I find its actions in this situation totally egregious. I could understand if there were evidence that I had somehow tried to abuse the system, but I haven’t. Of course, Amazon can refuse to serve whom it likes, but surely it cannot legally keep gift card balances and other purchased goods which have already been paid for by the customer – despite what any potentially unfair small print might say?”

He emailed Amazon to point out the unfairness in closing accounts based on unpublished limits of legitimate returns, but says he received a standard response refusing to reopen his account. He has also questioned whether it is legal for the internet giant to refuse to refund a customer’s unspent gift balance.

Nelson is the latest person to fall foul of the company’s policy of banning customers who exercise their consumer rights to return goods.

A spokesman for Amazon told Guardian Money he could not discuss Nelson’s case, except to say the company would not reopen his account.

“Our goal is to deliver the best experience for the millions of customers who shop with us. In a tiny fraction of cases we are forced to close accounts where we identify extreme account abuse. This decision is only taken after we have reviewed the account carefully and tried to work with the customer over an extended time period to resolve any issues,” he said.

The former distance selling rules, now part of the consumer contracts regulations, allow online shoppers to return an item within 14 days without giving a reason for a full refund, provided the item is in the original packaging. Amazon voluntarily extends this policy so items can be returned inside 30 days, but acts against customers who do it too often.

I could understand if there were evidence that I had tried to abuse the system, but I haven’t
Greg Nelson

Items that are damaged or not as described, or simply don’t last as they should, are all often sent back by unhappy consumers, as they would return an item to a physical shop.

Although relatively rare, Amazon has been cancelling customers accounts since at least 2008, and in some cases has even reportedly cancelled the accounts of other family members living at the same address.

In November last year Money highlighted the case of Nigel Colledge from Kingskerswell, South Devon, who similarly had his account cancelled despite spending thousands of pounds with the firm.

He bought 246 items in 2015 alone, and had been a customer since 2006. The self-confessed electronics junkie, who prided himself on having all the latest gizmos, said the majority of items he returned were high-value electronic items that had failed. He had chosen to cancel problematic purchases rather than wait for Amazon to simply exchange the item. It is unclear whether that would have saved him from being banned as Amazon refuses to explain the policy, or to differentiate between returns made for genuine or other reasons.

In January Amazon closed down another customer, Katy Kilmarton, after she returned 30 out of 112 items bought. She also lost a £170 gift card balance and the remaining months of her Amazon Prime membership, which costs £79 a year.

Money spent several hours on the Amazon website this week, but could find no reference to the policy. We have repeatedly asked the company what constitutes too many returns, but it has refused to divulge the figure.

Nelson points out that both the customer and the company have no control over deliveries once they leave the warehouse, and asks if it would ban a customer who just happened to have several deliveries damaged by the courier.

While thousands of UK consumers boycotted Amazon over its controversial tax situation, many disabled and elderly customers – and those who live in rural areas away from big shops – have come to depend on the company’s slick online operation. Are they now going to have to accept damaged or wrongfully described items to avoid the risk of being banned, asks Nelson.

What happens to purchased items

Having an Amazon account blocked could make life difficult for Kindle users. Although you will still be able to view the books you’ve already bought, and can buy more, users had better hope they don’t have a problem in the future.

Amazon says it sends customers whose account it is closing a weblink that allows them to view previous digital orders. They can also check whether purchased items are still in warranty.

How customers who have bought electronic items that develop a subsequent fault within the warranty period will fare is less clear. When their account is closed they are told: “Please do not make contact through the standard customer service channels again, as they will no longer be able to assist you.”

When your account is closed you also lose access to the Amazon Prime on-demand film streaming service, and if you have paid £79 for an annual subscription the money is lost. The DVD-sending service LoveFilm is also owned by Amazon, as is the popular talking books service Audible; books are downloaded so anyone who has had their account closed will keep past purchases. LoveFilm users will have to join their local library. Comics fans who signed up to download site Comixology, taken over by Amazon in 2014, will also be looking elsewhere.

How easy it is to set up an alternative account remains to be seen. Most people will simply use a partner’s account. If you choose to close your account you lose access to everything.

Источник: https://www.theguardian.com/money/2016/mar/18/banned-by-amazon-returning-faulty-goods-blocked-credit-balance

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Last Updated: May 04, 2021

Welcome to the terms of use for Amazon Prime Video. These terms are between you and the entity providing the Amazon Prime Video service to you, which may be, depending on your location, Amazon.com Services LLC, Amazon Digital UK Limited or one of their affiliates ("Amazon", "we" or "us"). Visit www.primevideo.com/ww-av-legal-home to identify the Amazon affiliate that provides the Amazon Prime Video service to you and other applicable terms based on your location. Your Amazon Prime Video service provider may change from time to time, with or without prior notice (unless required by applicable law). Please read these terms, along with the Privacy Notice, Conditions of Use, and Amazon Prime Video Usage Rules applicable to you, and all other rules and policies related to the Amazon Prime Video service (including, but not limited to, any rules or usage provisions specified on any product detail page or on any help or other informational page for the Amazon Prime Video service) (collectively, this "Agreement"). If you are located in the UK, European Union or Brazil, the Privacy Notice, the Cookies Notice and the Interest-Based Ads Notice are not part of your Agreement. The versions of these policies and notices applicable to you are available for your review to understand how we handle your personal information. Each time you visit, browse, or use the Amazon Prime Video service, you accept this Agreement on behalf of yourself and all members of your household and others who use the Service under your account.

1. THE SERVICE

Amazon Prime Video (the "Service") is a personalized service that offers, recommends and helps you discover digital movies, television shows and other video content (collectively, "Digital Content") and other services as provided in this Agreement. There are several ways to access the Service and Digital Content, including through Amazon Prime and your use of other Prime benefits and Amazon services are governed by separate terms made available in the apps, websites or devices you use to access those services. If you are under 18 years of age, or the age of majority in your location, you may use the Service only with involvement of a parent or guardian. We personalize content and features as part of the Services, including showing you recommendations on Digital Content, features and services that might be of interest to you. We also endeavor to continuously improve the Amazon devices and services and your experience with them.

2. COMPATIBLE DEVICES

In order to stream or download Digital Content, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements that we establish from time to time (a "Compatible Device"). Some Compatible Devices may be used only to stream Digital Content, some may be used only to download Digital Content, and some may be used to stream and download Digital Content. We may change the requirements for Compatible Devices from time to time and, in some cases, whether a device is (or remains) a Compatible Device may depend on software or systems provided or maintained by the device manufacturer or other third parties. Accordingly, devices that are Compatible Devices at one time may cease to be Compatible Devices in the future. The Amazon entity that provides you the Amazon Prime Video mobile app may be different than the Amazon entity that provides you the Service.

3. GEOGRAPHIC VARIABILITY

Due to technical and other restrictions imposed by content providers, the Service is available only in certain locations. The Digital Content (including subtitled and dubbed audio versions of Digital Content) and how we offer Digital Content to you will vary over time and by location. Amazon will use technologies to verify your geographic location. You may not use any technology or technique to obscure or disguise your location.

4. DIGITAL CONTENT

a. General. The Service may allow you to: (i) access Digital Content on a subscription basis for viewing during a limited period of time during a subscription period (for example, through Amazon Prime or other subscription or standalone video subscription offering) ("Subscription Digital Content"), (ii) rent Digital Content for on-demand viewing over a limited period of time ("Rental Digital Content"), (iii) purchase Digital Content for on-demand viewing over an indefinite period of time ("Purchased Digital Content"), (iv) purchase Digital Content for pay-per-view viewing over a limited period of time ("PPV Digital Content"), and/or (v) access Digital Content on a free, ad-supported or promotional basis for viewing over a limited period of time ("Free Digital Content"). Digital Content may be available as Subscription Digital Content, Rental Digital Content, Purchased Digital Content, PPV Digital Content, Free Digital Content, or any combination of those, and in each case is subject to the limited license grant below.

b. Usage Rules. Your use of Digital Content is subject to the Amazon Prime Video Usage Rules (the "Usage Rules"). The Usage Rules provide important information, including the time period during which you are authorized to view different types of Digital Content (the "Viewing Period") and limitations on the number and type of Compatible Devices on which each type of Digital Content may be downloaded, streamed, and viewed.

c. Subscriptions/Memberships. Offers and pricing for subscriptions (also referred to at times as memberships), the subscription services, the extent of available Subscription Digital Content, and the specific titles available through subscription services, may change over time and by location without notice (except as may be required by applicable law). Unless otherwise indicated, any price changes are effective as of the beginning of the next subscription period. If you do not agree to a subscription change, you may cancel your subscription per Section 4(d) below. The pricing for subscriptions or memberships may include VAT and/or other taxes. Where applicable, such taxes will be collected by the party with whom you transact for the service, which may be Amazon or a third party. We make no guarantee as to the availability of specific Subscription Digital Content or the minimum amount of Subscription Digital Content available in any subscription. Additional terms applicable to a subscription (such as the applicable cancellation and refund policy) will be indicated on the informational pages for that subscription on the primary Service website for your location, noted here (your "Video Marketplace").

Some of the subscription services that we offer are from third parties. Third parties that provide subscription services (for example, through Prime Video Channels) may change or discontinue the features of their services or the content in their services. Amazon is not responsible for the content contained in any third-party subscription service or the features of these services.

d. Cancellation of Subscriptions/Memberships. If you signed-up for your video-only subscription or membership directly through us, you may cancel any time by visiting Your Account and adjusting your membership settings, by contacting Amazon customer service, or by using any cancellation form that we make available to you on your Video Marketplace (noted here) or, if you transact for the applicable Amazon subscription or membership service through a third party, through your account with such third party. If you cancel within 3 business days of signing up for, or converting from a free trial to, a paid membership (or, for customers in the UK and European Union, within 14 days of receiving confirmation of your subscription or membership service), we will refund your full membership fee; except that we may charge you (or withhold from your refund) the value of the Service used through your account during such period. You also expressly accept that the Service will start within your cancellation period. If you cancel at any other time, we will refund your full membership fee only if Digital Content available as part of your video-only membership has not been accessed through your account since your latest membership charge. If you are accessing the Service as part of a Prime membership, the cancellation and refund terms that apply to you are set forth in the Prime Terms of Use of your Video Marketplace (noted here). If you are accessing the Service as part of an Amazon subscription or membership that you transact for through a third party, the cancellation and refund terms that apply to you may differ and are as set forth by such third party, and you may need to contact such third party to cancel your subscription or receive any refund under its applicable policies.

e. Purchase and Rental Transactions; Cancellations. Except as described in this paragraph, all transactions for Purchased Digital Content, Rental Digital Content and PPV Digital Content are final, and we do not accept returns of such Digital Content. You may cancel an order for Purchased Digital Content or Rental Digital Content within 48 hours of purchase or rental (or, for customers in the UK and European Union, within 14 days from the date of purchase or rental) by clicking "Cancel Your Order" from Your Digital Orders or, for purchases billed through a third party, on the video's detail page on your Video Marketplace (noted here) or by contacting Amazon customer service; except that you may not cancel an order for Purchased Digital Content or Rental Digital Content once you have started watching or downloading such Digital Content. You may cancel a pre-order for Purchased Digital Content or Rental Digital Content any time before its release date. You may cancel an order for PPV Digital Content any time before the scheduled start of the program. The release date of pre-ordered Digital Content is subject to change. If you have purchased Digital Content as part of an Amazon subscription or membership that you transact for through a third party, the refund terms that apply will be set forth by such third party.

f. Payment Methods. If you sign up for your video-only subscription or membership through us and are billed by us, then the billing terms described below will apply to your subscription or membership.

  • If we are unable to process your payment using your designated payment method, we reserve the right to charge any payment method we have on file for you.
  • If you purchase a subscription or start a free trial for a subscription, your subscription will automatically continue, and you authorize us (without further notice, unless required by applicable law) to collect the then-applicable periodic subscription fee including any taxes, using any payment method we have on file for you.
  • UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE PERIODIC SUBSCRIPTION FEE INCLUDING ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON FILE FOR YOU.
  • If all payment methods we have on file for you are declined for payment of your subscription fee, your subscription will be cancelled unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original billing date and not the date of the successful charge. You can use "Your Account" settings to update your designated payment method(s).

If you signed up for your video-only subscription or membership through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your subscription or membership.

g. Promotional Trials. We sometimes offer eligible customers various trial or other promotional memberships, which are subject to this Agreement except as otherwise stated in the promotional offers. We reserve the right, in our sole discretion, to determine your eligibility. Trial members may at any time (through Your Account) choose not to continue to paid membership at the end of the trial period.

h. Limited License to Digital Content. Subject to payment of any charges to rent, purchase, or access Digital Content, and your compliance with all terms of this Agreement, Amazon grants you a non-exclusive, non-transferable, non-sublicensable, limited license, during the applicable Viewing Period, to access and view the Digital Content in accordance with the Usage Rules, for personal, non-commercial, private use. We may automatically remove Digital Content from your Compatible Device after the end of its Viewing Period.

i. Availability of Purchased Digital Content. Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.

j. Playback Quality; Streaming. The playback resolution and quality of the Digital Content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Digital Content and your bandwidth, which may increase or decrease over the course of your viewing. If we detect that Digital Content we are streaming to you may be interrupted or may otherwise not play properly due to bandwidth constraints or other factors, we may decrease the resolution and file size of the streamed Digital Content in an effort to provide an uninterrupted viewing experience. While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.

k. General Restrictions. You may not (i) transfer, copy or display the Digital Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Content; (iii) remove any proprietary notices or labels on the Digital Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Content for any commercial or illegal purpose.

l. Audience Measurement. For US customers only, certain third parties, such as advertisers and content owners, are interested in understanding how their content is performing on Prime Video. While viewing certain Channels and Sports and Live content, Amazon may provide information about your viewing behavior to third parties for purposes of audience measurement and market research. Click here to learn more about these measurement services, Channels and Sports and Live content that include them and your choices.

5. SOFTWARE

a. Use of the Software. We may make available software for your use in connection with the Service ("Software"). Terms contained in the Conditions of Use of your Video Marketplace (noted here) apply to your use of Software. For additional terms that apply to certain third-party Software, click here.

b. Information Provided to Amazon and Video Content Providers. The Service and Software may provide Amazon with information relating to your use and the performance of the Service and Software, as well as information regarding the devices on which you download and use the Service and Software. For example, the Software may provide Amazon with information related to the Digital Content that you download and stream and your use of that Digital Content (such as whether and when you viewed the Digital Content, which may, among other things, help us measure the Viewing Period for Rental Digital Content). Any information we receive is subject to the Amazon Privacy Notice of your Video Marketplace (noted here). We may provide certain information regarding your subscription status and use of Digital Content, including viewing history, to video content providers, such as third parties offering subscription services through Prime Video Channels. We will provide this information in a manner that is not identifiable to you (unless you authorize sharing identifiable information with a specific video content provider).

6. ADDITIONAL TERMS

a. Termination. We may terminate your access to the Service, including any subscription available as part of the Service, at our discretion without notice (except as may be required by applicable law). If we do so, we will give you a pro-rated refund of your subscription fee (if any); however, if you violate any of the terms of this Agreement, your rights under this Agreement will automatically terminate without notice, and Amazon may, in its discretion, immediately revoke your access to the Service and to Digital Content without refund of any fees. In such event, you must delete all copies of Digital Content that you have downloaded.

b. Explicit Content. By using the Service, you may encounter content that may be offensive, indecent or objectionable; this content may or may not be identified as having explicit language or other attributes. Nevertheless, you agree to use the Service at your sole risk, and Amazon has no liability to you for any content. Content types, genres, categories, and descriptions are provided for convenience, and Amazon does not guarantee their accuracy.

c. Communications. We may send you promotions or otherwise communicate with you electronically, which may include e-mail, push notification, or posts to your Amazon Message Center, and you hereby consent to receive those communications (unless you are a customer in the UK, European Union, Turkey or Brazil, in which case you separately decide whether or not you wish to receive these communications). These communications will be in accordance with the Amazon Privacy Notice of your Video Marketplace (noted here). To stop receiving marketing communications from Amazon Prime Video, update your marketing communication preferences from Your Account.

d. Modification of Service. Amazon reserves the right to modify, suspend, or discontinue the Service, or any part of the Service, at any time and without notice (except as required by applicable law), and Amazon will not be liable to you should it exercise such rights, even if your ability to use Digital Content is impacted by the change.

e. Amendments. Amazon reserves the right to make changes to this Agreement at any time by posting the revised terms in connection with the Service or on your Video Marketplace (noted here). To the maximum extent permitted by law, your continued use of the Service or Software following any changes will constitute your acceptance of such changes. However, any increase in subscription fee will not apply until your subscription is renewed.

f. Reservation of Rights; Waiver. The Service, Software and the Digital Content embody intellectual property that is protected by law. Copyright owners of Digital Content are intended third-party beneficiaries under the Agreement. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.

g. Disputes/Conditions of Use. Any dispute or claim arising from or relating to this Agreement or the Service is subject to the governing law, disclaimer of warranties and limitation of liability, dispute resolution and class action waiver (if applicable), and all other terms in the Amazon Conditions of Use of your Video Marketplace (noted here). You agree to those terms on behalf of yourself and all members of your household and others who use the Service under your account by using the Service. YOU MAY ALSO BE ENTITLED TO CERTAIN CONSUMER PROTECTION RIGHTS UNDER THE LAWS OF YOUR LOCAL JURISDICTION.

h. Limitation of Liability. Without limiting the disclaimer of warranties and limitation of liability in the Amazon Conditions of Use of your Video Marketplace (noted here): (i) in no event shall our or our software licensors' total liability to you for all damages arising out of or related to your use or inability to use the Software exceed the amount of fifty dollars ($50.00); and (ii) in no event shall our or our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service, exceed the amount you paid to us over the past 12 months to purchase, rent, or view the Digital Content related to your claim for damages. The limitations in this section will apply to you even if the remedies fail of their essential purpose.

CERTAIN JURISDICTIONS, INCLUDING JURISDICTIONS IN THE EUROPEAN UNION, DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

i. Contact Information. For communications concerning this Agreement, please write to Amazon at the applicable notice address listed here.

j. Severability. If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.

Источник: https://www.primevideo.com/help?nodeId=202095490&view-type=content-only

Why companies like Amazon, Walmart, and Target have taken a new approach to returns by letting customers keep what they bought, even after issuing refunds

  • Major retailers are offering a new choice to customers for some returns: Keep the refunded merchandise.
  • For lower-cost items, it doesn't make financial sense for large retailers to process the physical return.
  • Walmart and Target confirmed as much to The Wall Street Journal earlier this year.

Some of America's largest retailers are processing refunds while telling customers to keep the unwanted items.

Walmart, Target, and Amazon were identified earlier this year as doing as much in a Wall Street Journal report.

Notably, we're not talking about free TVs and computers — the policy is applied in situations where the product is unlikely to be resold and where the cost of processing the return is equal to or greater than the cost of the product itself.

It's a policy intended for lower-cost items, and it's applied to customers with purchase history at a given retailer.

The biggest expense associated with processing returns is the cost of shipping, Rick Faulk, the CEO of Locus Robotics, told The Journal. "Returning to a store is significantly cheaper because the retailer can save the freight, which can run 15% to 20% of the cost," he said.

Worse: Logistics have become a nightmare across the last year, with goods backing up at ports and in shipping containers still on boats — the ripple effect of issues from the height of the pandemic, when factory shut downs and explosive consumer demand eventually led to major supply bottlenecks across many consumer goods.

And after the COVID-19 pandemic kept Americans at home for most of last year, fewer people than ever ventured to stores to return purchases. According to the return-processing firm Narvar, online returns leaped by 70% in 2020, The Journal reported.

Given the sharp increase in online sales, it's no surprise that major retailers are reconsidering the expense of processing returns that incur shipping costs.

Also unsurprising: Customers enjoy keeping items they didn't have to pay for.

One woman in Philadelphia told The Journal she attempted to return a too-small cat harness to Chewy, which told her to donate the harness instead of sending it back — and replaced it with one in the correct size.

"I love that," she said.

Got a tip? Contact Business Insider senior correspondent Ben Gilbert via email ([email protected]), or Twitter DM (@realbengilbert). We can keep sources anonymous. Use a non-work device to reach out. PR pitches by email only, please.

Источник: https://www.businessinsider.com/amazon-walmart-and-target-let-customers-keep-some-returns-2021-1
amazon return customer service

How Amazon Loses on Prime and Still Wins

First there was Black Friday. Then Cyber Monday. Now Amazon’s got “Prime Day,” a day of discounts for members of its $99 Prime program.  

Kids’ toys, apparel, vitamins, cleaning products. In all, 100,000 different items are discounted on the site today, July 12, with some deals cutting as much as 75 percent off prior prices.

This is Amazon’s second Prime Day, and it’s likely to be even bigger than last year’s, when the company rang up $400 million in sales, according J.P. Morgan analyst Doug Anmuth. (Net sales last year for the company, which topped our 2016 list of smartest companies, were $107 billion.) Worldwide orders were 266 percent higher than the same day a year before.

Maybe more important: Prime Day 2015 helped boost membership in the subscription shopping service. Prime members pay $99 a year for the right to two-day shipping on 30 million items, plus streaming video and music and other perks.

In return, Amazon gets customers to buy more from them than they otherwise might.

Analysts at Consumer Intelligence Research Partners estimate that Amazon has 63 million Prime members in the U.S., with 19 million joining since the first Prime Day last July. Those members spend more than the typical Amazon browser—on average $1,200 per year, compared to $500 per year for nonmembers, according to the research firm.

With Prime customers climbing, the retailer’s impact on sectors outside of traditional e-commerce, including digital music and streaming video, is also growing. According to a May survey of consumers by researcher Cowen and Company, 16 percent of respondents said they’d used Amazon Prime to listen to music, more than had listened to Spotify’s paid subscription or Apple Music’s. Prime Now, which offers same-day delivery in 40 metropolitan areas, is pushing into other businesses too, testing one-hour food delivery from selected restaurants in 12 cities.

One thing Prime is not is profitable, says Forrester Research analyst Sucharita Mulpuru.

Mulpuru estimates that free shipping on Prime purchases costs the online retailer $1 billion a year. Because of the logistical challenges of getting shipments to a customer in 48 hours, Prime orders often have to be split up and sent from more than one location—a big cost for a retailer operating at a thin profit margin to start with.

But even if Mulpuru is right, and the additional revenue from Prime is not enough to overcome the costs, that is unlikely to worry Amazon executives, she says. CEO Jeff Bezos’s business philosophy, she notes, is “that too much of a profit means you’ve lost an opportunity to grow.”

One advantage to carving out a buying holiday of its own, as Amazon has done with Prime Day, is that the retailer doesn’t have to compete with rivals also shipping goods as it does in the days before Christmas or other big shopping days like China’s Singles Day.

It’s likely too, Mulpuru says, that Amazon will be able to predict where different promoted products will be ordered based on historical patterns, and promote to existing members based on what’s in stock nearest to them.

Источник: https://www.technologyreview.com/2016/07/12/158869/how-amazon-loses-on-prime-and-still-wins/

Amazon has announced that it’s discontinued its Amazon Pantry (originally known as Prime Pantry) service, instead rolling those household goods and shelf-stable pantry items into the main Amazon website where they can be ordered alongside the rest of Amazon’s products.

Originally launched back in 2014, Pantry worked differently from most Amazon orders. Instead of following the usual Amazon delivery rules, Pantry orders charged customers a flat $5.99 shipping fee per box of groceries, which could be filled with up to 45 pounds of products or up to four cubic feet of stuff (whichever limit customers reached first). The focus of the program was to make it easier to stock up on everyday products that would otherwise be bulky or expensive to ship, like bottled water, paper goods, flour, canned food items, boxes of cereal, and more.

Amazon would later slightly change up how Prime Pantry worked in 2018, shifting the service to a $5 per month subscription on top of its regular Prime fees. That price would offer unlimited Pantry orders each month, provided that customers were ordering at least $40 worth of merchandise. Evolve bank and trust corporate office below that $40 limit (or for customers, Prime or otherwise, who hadn’t subscribed to Pantry), would instead be charged a flat $7.99 fee.

Despite the fact that Amazon is removing Prime Pantry, the company’s grocery delivery ambitions are still stronger than ever. Amazon now owns Whole Foods, an entire chain of grocery stores, and has started to roll out its own Amazon Fresh-branded stores as well. And the walmart money card number still offers its Fresh and Whole Foods delivery service for Amazon Prime members (having previously removed the $15 per month subscription fee for that in 2019) that provides grocery delivery in over 2,000 cities in the United States.

In many ways, the original Pantry program was designed to help Amazon compete better with traditional grocery stores — but now that Amazon owns and operates those very same stores (complete with Amazon Prime delivery), the consolidation of Pantry back into the larger Amazon site makes a lot of sense.

Источник: https://www.theverge.com/2021/1/8/22220331/amazon-pantry-discontinued-prime-grocery-delivery-services

Banned by Amazon for returning faulty goods

Computer programmer Greg Nelson is a self-confessed Amazon addict, buying hundreds of items on its site. But after sending back 37 items of 343 purchased, the online giant has blocked his account with immediate effect – and told him he would lose a gift card balance that he had on the account.

He insists there was a genuine reason for all his returns over the past two years – the goods were either faulty, damaged or not as described. However, Amazon has refused to let him continue buying from the site without giving him, in his words, a “proper explanation”.

Amazon told Nelson that the money held on his account as a gift card balance is lost to him, as gift vouchers can only be used on the site and have no transferable value.

His case will alarm anyone blocked by Amazon who has spent a lot of money building up a large library of Kindle books or other digital purchases, as they will fear being unable to access much of it (see below).

Customers who may, for example, have been given a £200 gift voucher for Christmas, and then had their account closed before they spent the money, would lose the lot under the terms of the policy.

Nelson says: “As a previously fervently loyal fan of Amazon who has been a customer since 2002, I understand that it is trying to protect its business – however I find its actions in this situation totally egregious. I could understand if there were evidence that I had somehow tried to abuse the system, but I haven’t. Of course, Amazon can refuse to serve whom it likes, but surely it cannot legally keep gift card balances and other purchased goods which have already been paid for by the customer – despite what any potentially unfair small print might say?”

He emailed Amazon to point out the unfairness in closing accounts based on unpublished limits of legitimate returns, but says he received a standard response refusing to reopen his account. He has also questioned whether it is legal for the internet giant to refuse road map of america refund a customer’s unspent gift balance.

Nelson is the latest person to fall foul of the company’s policy of banning customers who exercise their consumer rights to return goods.

A spokesman for Amazon told Guardian Money he could not discuss Nelson’s case, except to say the company would not reopen his account.

“Our goal is to deliver the best experience for the millions of customers who shop with us. In a tiny fraction of cases we are forced to close accounts where we identify extreme account abuse. This decision is only taken after we have reviewed the account carefully and tried to work with the customer over an extended time period to resolve any issues,” he said.

The former distance selling rules, now part of the consumer contracts regulations, allow online shoppers to return an item within 14 days without giving a reason for a full refund, provided the item is in the original packaging. Amazon voluntarily extends this policy so items can be returned inside 30 days, but acts against customers who do it too often.

I could understand if there were evidence that I had tried to abuse the system, but I haven’t
Greg Nelson

Items that are damaged or not as described, or simply don’t last as they should, are all often sent back by unhappy consumers, as they would return an item to a physical shop.

Although relatively rare, Amazon has been cancelling customers accounts since at least 2008, and in some cases has even reportedly cancelled the accounts of other family members living at the same address.

In November last year Money highlighted the case of Nigel Colledge from Kingskerswell, South Devon, who similarly had his account cancelled despite spending thousands of pounds with the firm.

He bought 246 items in 2015 alone, and had been a customer since 2006. The self-confessed electronics junkie, who prided himself on having all the latest gizmos, said the majority of items he returned were high-value electronic items that had failed. He had chosen to cancel problematic purchases rather than wait for Amazon to simply exchange the item. It is unclear whether that would have saved him from being banned as Amazon refuses to explain the policy, or to differentiate between returns made for genuine or other reasons.

In January Amazon closed down another customer, Katy Kilmarton, after she returned 30 out of 112 items bought. She also lost a £170 gift card balance and the remaining amazon return customer service of her Amazon Prime membership, which costs £79 a year.

Money spent several hours on the Amazon website this week, but could find no reference to the policy. We have repeatedly asked the company what constitutes too many returns, but it has refused to divulge the figure.

Nelson points out that both the customer and the company have no control over deliveries once they leave the warehouse, and asks if it would ban a customer who just happened to have several deliveries damaged by the courier.

While thousands of UK consumers boycotted Amazon over its controversial tax situation, many disabled and elderly customers – and those who live in rural areas away from big shops – have come to depend on the company’s slick online operation. Are they now going to have to accept mb financial bank locations or wrongfully described items to avoid the risk of being banned, asks Nelson.

What happens to purchased items

Having an Amazon account blocked could make life difficult for Kindle users. Although you will still be able to view the books you’ve already spirit airlines phone number usa, and can buy more, users had better hope they don’t have a problem in the future.

Amazon says it sends customers whose account it is closing a weblink that allows them to view previous digital orders. They can also check whether purchased items are still in warranty.

How customers who have bought electronic items that develop a subsequent fault within the warranty period will fare is less clear. When their account is closed they are told: “Please do not make contact through the standard customer service channels again, as they will no longer be able to assist you.”

When your account is closed you also lose access to the Amazon Prime on-demand film streaming service, and if you have paid £79 for an annual subscription the money is lost. The DVD-sending service LoveFilm is also owned by Amazon return customer service, as is the popular talking books service Audible; books are downloaded so anyone who has had their account closed will keep past purchases. LoveFilm users will have to join their local library. Comics fans who signed up to download site Comixology, taken over by Amazon in 2014, will also be looking elsewhere.

How easy it is to set union savings bank com an alternative account remains to be seen. Most people will simply use a partner’s account. If you choose to close your account you lose access to everything.

Источник: https://www.theguardian.com/money/2016/mar/18/banned-by-amazon-returning-faulty-goods-blocked-credit-balance

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Welcome to the terms of use for Amazon Prime Video. These terms are between you and the entity providing the Amazon Prime Video service to you, which may be, depending on your location, Amazon.com Services LLC, Amazon Digital UK Limited or one of their affiliates ("Amazon", "we" or "us"). Visit www.primevideo.com/ww-av-legal-home to identify the Amazon affiliate that provides the Amazon Prime Video service to you and other applicable terms based on your amazon return customer service. Your Amazon Prime Video service provider amazon return customer service change from time to time, with or without prior notice (unless required by applicable law). Please read these terms, along with the Privacy Notice, Conditions of Use, and Amazon Prime Video Usage Rules applicable to you, and all other rules and policies related to the Amazon Prime Video service (including, but not limited to, any rules or usage provisions specified on any product detail page or on any help or other informational page for the Amazon Prime Video service) (collectively, this "Agreement"). If you are located in the UK, European Union or Brazil, the Privacy Notice, the Cookies Notice and the Interest-Based Ads Notice are not part of your Agreement. The versions of these policies and notices amazon return customer service to you are available for your review to understand how we handle your personal information. How to electronically transfer money from one bank to another time you visit, browse, or use the Amazon Prime Video service, you accept this Agreement on behalf of yourself and all members of your household and others who use the Service under your account.

1. THE SERVICE

Amazon Prime Video (the "Service") is a personalized service that offers, recommends and helps you discover digital movies, television shows and other video content (collectively, "Digital Content") and other services as provided in this Agreement. There are several ways to access the Service and Digital Content, including through Amazon Prime and your use of other Prime benefits and Amazon services are governed by separate terms made available in the apps, websites or devices you use to access those services. If you are under 18 years of age, or the age of majority in your location, you may use the Service only with involvement of a parent or guardian. We personalize content and features as part of the Services, including showing you recommendations on Digital Content, features and services that might be of interest to you. We also endeavor to continuously improve the Amazon devices and services and your experience with them.

2. COMPATIBLE DEVICES

In order to stream or download Digital Content, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements that we establish from time to time (a "Compatible Device"). Some Compatible Devices may be used only to stream Digital Content, some may be used only to download Digital Content, and some may be used to amazon return customer service and download Digital Content. We may change the requirements for Compatible Devices from time to time and, in some cases, whether a device is (or remains) a Compatible Device may depend on software or systems provided or maintained by the device manufacturer or other third parties. Accordingly, devices that are Compatible Devices at one time may cease to be Compatible Devices in the future. The Amazon entity that provides you the Amazon Prime Video mobile app may be different than the Amazon entity that provides you the Service.

3. GEOGRAPHIC VARIABILITY

Due to technical and other restrictions imposed by content providers, the Service is available only in certain locations. The Digital Content (including subtitled and dubbed audio versions of Digital Content) and how we offer Digital Content to you will vary over time and by location. Amazon will use technologies to verify your geographic location. You may not use any technology or technique to obscure or disguise your location.

4. DIGITAL CONTENT

a. General. The Service may allow you to: (i) access Digital Content on a subscription basis for viewing during a limited period of time during a subscription period (for example, through Amazon Prime or other subscription or standalone video subscription offering) ("Subscription Digital Content"), (ii) rent Digital Content for on-demand viewing over a limited period of time ("Rental Digital Content"), (iii) purchase Digital Content for on-demand viewing over an indefinite period of time ("Purchased Digital Content"), (iv) purchase Digital Content for pay-per-view viewing over a limited period of time ("PPV Digital Content"), and/or (v) access Digital Content on a free, ad-supported or promotional basis for viewing over a limited period of time ("Free Digital Content"). Digital Content may be available as Subscription Digital Content, Rental Digital Content, Purchased Digital Content, PPV Digital Content, Free Digital Content, or any combination of those, and in each case is subject to the limited license grant below.

b. Usage Rules. Your use of Digital Content is subject to the Amazon Prime Video Usage Rules (the "Usage Rules"). The Usage Rules provide important information, including the time period during which you are authorized to view different types of Digital Content (the "Viewing Period") and limitations on the number and type of Compatible Devices on which each type of Digital Content may be downloaded, streamed, and viewed.

c. Subscriptions/Memberships. Offers and pricing for subscriptions (also referred to at times as memberships), the subscription services, the extent of available Subscription Digital Content, and the specific titles available through subscription services, may change over time and by location without notice (except as may be required by applicable law). Unless otherwise indicated, any price changes are effective as of the beginning of the next subscription period. If you do not agree to a subscription change, you may cancel your subscription per South florida state college panther central 4(d) below. The pricing for subscriptions or memberships may include VAT and/or other taxes. Where applicable, such taxes will be collected by the party with whom you transact for the service, which may be Amazon or a third party. We make no guarantee as to the availability of specific Subscription Digital Content or the minimum amount of Subscription Digital Content available in any subscription. Additional terms applicable to a subscription (such as the applicable cancellation and refund policy) will be indicated on the informational pages for that subscription on the primary Service website for your location, noted here (your "Video Marketplace").

Some of the subscription services that we offer are from third parties. Third parties that provide subscription services (for example, through Prime Video Channels) may change or discontinue the features of their services or the content in their services. Amazon is not responsible for the content contained in any third-party subscription service or the features of these services.

d. Cancellation of Subscriptions/Memberships. If you signed-up does t mobile only have one plan your video-only subscription or membership directly through us, you may cancel any time by visiting Amazon return customer service Account and adjusting your membership settings, by contacting Amazon customer service, or by using any cancellation form that we make available to you on your Video Marketplace (noted here) or, if you transact for the applicable Amazon subscription or membership service through a third party, through your account with such third party. If you cancel within 3 business days of signing up for, or converting from a free trial to, a paid membership (or, for customers in the UK and European Union, within 14 days of receiving confirmation of your subscription or membership service), we will refund your full membership fee; except that we may charge you (or withhold from your refund) the value of the Service used through your account during such period. You also expressly accept that the Service will start within your cancellation period. If you cancel at any other time, we will refund your full membership fee only if Digital Content available as part of your video-only membership has not been accessed through your account since your latest membership charge. If you are accessing the Service as part of a Prime membership, the cancellation and refund terms that apply to you are set forth in the Prime Terms of Use of your Video Marketplace (noted here). If you are accessing the Service as on a check what is account number of an Amazon subscription or membership that you transact for through a third party, the cancellation and refund terms that apply to you may differ and are as set forth by such third party, and you may need to contact such third party to cancel your subscription or receive any refund under its applicable policies.

e. Purchase and Rental Transactions; Cancellations. Except as described in this paragraph, all transactions for Purchased Digital Content, Rental Digital Content and PPV Digital Content are final, and we do not accept returns of such Digital Content. You may cancel an order for Purchased Digital Content or Rental Digital Content within 48 hours of purchase or rental (or, for customers in the UK and European Union, within 14 days from the date of purchase or rental) by clicking "Cancel Your Order" from Your Digital Orders or, for purchases billed through a third party, on the video's detail page on your Video Marketplace (noted here) or by contacting Amazon customer service; except that you may not cancel an order for Purchased Digital Content or Rental Digital Content once you have started watching or downloading such Digital Content. You may cancel a pre-order for Purchased Digital Content or Rental Digital Content any time before its release date. You may cancel an order for PPV Digital Content any time before the scheduled start of the program. The release date of pre-ordered Digital Content is subject to change. If you have purchased Digital Content as part of an Amazon subscription or membership that you transact for through a third party, the refund terms that apply will be set forth by such third party.

f. Payment Methods. If you sign up for your video-only subscription or membership through us and are billed by us, then the billing terms described below will apply to your subscription or membership.

  • If we are unable to process your payment using your designated payment method, we reserve the right to charge any payment method we have on file for you.
  • If you purchase a subscription or start a free trial for a subscription, your subscription will automatically continue, and you authorize us (without further notice, unless required by applicable law) to collect the then-applicable periodic subscription fee including any taxes, using any payment method we have on file for you.
  • UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE PERIODIC SUBSCRIPTION FEE INCLUDING ANY TAXES, USING ANY PAYMENT METHOD WE HAVE Amazon return customer service FILE FOR YOU.
  • If all payment methods we have on file for you are declined for payment of your subscription fee, your subscription will be cancelled unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original billing date and not the date of the successful charge. You can use "Your Account" settings to update your designated payment method(s).

If you signed up for your video-only subscription or membership through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your subscription or membership.

g. Promotional Trials. We sometimes offer eligible customers various trial or other promotional memberships, which are subject to this Agreement except as otherwise stated in the promotional offers. We reserve the right, in our sole discretion, to determine your eligibility. Trial members may at any time (through Your Account) choose not to continue to paid membership at the end of the trial period.

h. Limited License to Digital Content. Subject to payment of any charges to rent, purchase, or access Digital Content, and your compliance with all terms of this Agreement, Amazon grants you a non-exclusive, non-transferable, non-sublicensable, limited license, during the applicable Viewing Period, to access and view the Digital Content in accordance with the Usage Rules, for personal, non-commercial, private use. We may automatically remove Digital Content from your Compatible Device after the end of its Viewing Period.

i. Availability of Purchased Digital Content. Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.

j. Playback Quality; Streaming. The playback resolution and quality of the Digital Content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Digital Content and your bandwidth, which may increase or decrease over the course of your viewing. If we detect that Digital Content we are streaming to you may be interrupted or may otherwise not play properly due to bandwidth constraints or other factors, we may decrease the resolution and file size of the streamed Digital Content in an effort to provide an uninterrupted viewing experience. While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.

k. General Restrictions. You may not (i) transfer, copy or display the Digital Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Content; (iii) remove any proprietary notices or labels on the Digital Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Content for any commercial or illegal purpose.

l. Audience Measurement. For US customers only, certain third parties, such as advertisers and content owners, are interested in understanding how their content is performing on Prime Video. While viewing certain Channels and Sports and Live content, Amazon may provide information about your viewing behavior to third parties for purposes of audience measurement and market research. Click here to learn more about these measurement services, Channels and Sports and Live content that include them and your choices.

5. SOFTWARE

a. Use of the Software. We may make available software amazon return customer service your use in connection with the Service ("Software"). Terms contained in the Conditions of Use of your Video Marketplace (noted here) apply to your use of Software. For additional terms that apply to certain third-party Software, click here.

b. Information Provided to Amazon and Video Content Providers. The Service and Software may provide Amazon with information relating to your use and the performance of the Service and Software, as well as information regarding the devices on which you download and use the Service and Software. For example, the Software may provide Amazon with information related to the Digital Content that you download and stream and your use of that Digital Content (such as whether and when you viewed the Digital Content, which may, among other things, help us measure the Viewing Period for Rental Digital Content). Any information we receive is subject to the Amazon Privacy Notice of your Video Marketplace (noted here). We may provide certain information regarding your subscription status and use of Digital Content, including viewing history, to video content providers, such as third parties offering subscription services through Prime Video Channels. We will provide this information in a manner that is not identifiable to you (unless you authorize sharing identifiable information with a specific video content provider).

6. ADDITIONAL TERMS

a. Termination. We may terminate your access to the Service, including any subscription available as part of the Service, at our discretion without notice (except as may be required by applicable law). If we do so, we will give you a pro-rated refund of your subscription fee (if any); however, if you violate any of the terms of this Agreement, your rights under this Agreement will automatically terminate without notice, and Amazon may, in its discretion, immediately revoke your access to the Service and to Digital Content without refund of any fees. In such event, you must delete all copies of Digital Content that you have downloaded.

b. Explicit Content. By using the Service, you may encounter content that may be offensive, indecent or objectionable; this content may or may not be identified as having explicit language or other attributes. Nevertheless, you agree to use the Service at your sole risk, and Amazon has no liability to you for any content. Content types, genres, categories, and descriptions are provided for convenience, and Amazon does not guarantee their accuracy.

c. Communications. We may send you promotions or otherwise communicate with you electronically, which may include e-mail, push notification, or posts to your Amazon Message Center, and you hereby consent to receive those communications (unless you are a customer in the UK, European Union, Turkey or Brazil, in which case you separately decide whether or not you wish to receive these communications). These communications will be in accordance with the Amazon Privacy Notice of your Video Marketplace (noted here). To stop receiving marketing communications from Amazon Prime Video, update your marketing communication preferences from Your Account.

d. Modification of Service. Amazon reserves the right to modify, suspend, or discontinue the Service, or any part of the Service, at any time and without notice (except as required by applicable law), and Amazon will not be liable to you should it exercise such rights, even if your ability to use Digital Content is impacted by the change.

e. Amendments. Amazon reserves the right to make changes to this Agreement at any time by posting the revised amazon return customer service in connection with the Service or on your Video Marketplace (noted here). To the maximum extent permitted by law, your continued use of the Service or Software following any changes will constitute your acceptance of such changes. However, any increase in subscription fee will not apply until your subscription is renewed.

f. Reservation of Rights; Waiver. The Service, Software and the Digital Content embody intellectual property that is protected by law. Copyright owners of Digital Content are intended third-party beneficiaries under the Agreement. Our www unionbank com in to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.

g. Disputes/Conditions of Use. Any dispute or claim arising from or relating to this Agreement or the Service is subject to the governing law, disclaimer of warranties and limitation of liability, dispute resolution and class action waiver (if applicable), and all other terms in the Amazon Conditions of Use of your Video Marketplace mb financial bank near me here). You agree to those terms on behalf of yourself and all members of your household and others who use the Service under your account by using the Service. YOU MAY ALSO BE ENTITLED TO CERTAIN CONSUMER PROTECTION RIGHTS UNDER THE LAWS OF YOUR LOCAL JURISDICTION.

h. Limitation of Liability. Without limiting the disclaimer of warranties and limitation of liability in the Amazon Conditions of Use of your Video Marketplace (noted here): (i) in no event shall our or our software licensors' total liability to you for all damages arising out of or related to your use or inability to use the Software exceed the amount of fifty dollars ($50.00); and (ii) in no event shall our or our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service, exceed the amount you paid to us over the past 12 months to purchase, rent, or view the Digital Content related to your claim for damages. The limitations in this section will apply to you even if the remedies fail of their essential purpose.

CERTAIN JURISDICTIONS, INCLUDING JURISDICTIONS IN THE EUROPEAN UNION, DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

i. Contact Information. For communications concerning this Agreement, please write to Amazon at the applicable notice address listed here.

j. Severability. If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.

Источник: https://www.primevideo.com/help?nodeId=202095490&view-type=content-only

How to Make Amazon Returns at Kohl’s Stores

  1. Begin your return with Amazon’s Online Return Center
  2. Select the Kohl’s Dropoff option
  3. Amazon will email you a QR code
  4. Bring the item(s) you’re returning to a participating Kohl’s store and show the QR code on your smartphone to a Kohl’s associate in-store
  5. Kohl’s will pack, label and ship your return for free

Amazon Returns are now amazon return customer service at all Kohl’s stores (excluding Anchorage, Alaska). Return eligible Amazon.com items to Kohl’s stores and save yourself time and money. What could be more convenient?

Free Amazon Returns regardless of reason, that’s what’s more convenient! Kohl’s will ship all returned items to Amazon while you shop. Drop off your Amazon items on your way to replacing the kids’ worn-out socks and shoes or find immediate replacements for what you’re returning. Don’t forget to stack coupons, Yes2You Rewards and your Kohl’s Cash for maximum savings!

Источник: https://www.kohls.com/feature/amazon.jsp
amazon return customer service

2 Replies to “Amazon return customer service”

  1. New Ant she had twins 👯‍♀️ it happens she was probably planing to have twins

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