key bank fraud department

The “Scam Jam” is sponsored by the Idaho Department of Finance and It is a presentation where people learn key facts about frauds and. Call the KeyBank Fraud Hotline at 800-433-0124. · Contact all creditors to close any accounts that have been exposed to fraud or opened without your consent. We keep your money and personal information safe. Fraud occurs when criminals obtain your personal information to access bank accounts, make purchases or use.

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The bank login scam (Part 1)

: Key bank fraud department

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key bank fraud department

How KeyBank Protects You

Online & Mobile Banking

Account Alerts

Choose to receive texts or emails from Key when certain activities happen on your accounts. You set the guidelines to stay in touch with your finances in a way that makes sense for you.

March 2018

Information about Merchant Data Breaches

Your security and privacy are our highest priorities. Here you’ll find answers to your questions on how we safeguard your banking information, keep your data protected, and what you can do to help.

June 2020

Robust Security for Your Online Account

We know how important it is to provide you with an online banking system you can trust. We are proud to employ and regularly update the most robust security measures available today for your online account protection.

August 2011
Online & Mobile Banking

Lost or Stolen Cards

Losing your credit or debit card can be stressful, we’re here to help.

Your security is important to us. We have fast, easy ways for you to lock a missing credit card, or report a card lost or stolen.

March 2018

How You Can Protect Yourself

Privacy & Security

How to Avoid Common Scams

Scammers are a constant threat to your financial security. Follow these tips on how to defend yourself against credit repair, romance and RAT scams.

April 2020
Privacy & Security

How to Prevent Account Takeover Fraud

Scammers have ways to steal your identity and gain control of your personal accounts online. Follow these tips on how to spot and prevent account takeover fraud.

April 2020

How and Why to Avoid Malware

Malware scams are on the rise, and the software has become increasingly difficult to detect – for individual computer users and even businesses. Fortunately, there are useful, proactive ways you can protect your information from malware.

November 2012

Protect Yourself From Payment Fraudsters

KeyBank always wants banking to be as easy as possible for our customers. After all, enabling consumers’ easy access to their accounts from any location, at any time, is one of the great technological advances of the modern era. However, this convenience has also opened up new ways of committing payment fraud.

November 2012

Report Identity Theft

Contact KeyBank immediately if you think may be a victim of identity theft.

August 2011

Simple Steps to Stronger Wireless Security

At home, you protect your family with locks, lights and other precautions. With today's increasing instances of identity theft, it’s helpful to think of your wireless network as a part of that same important system – and take steps to keep it secure.

November 2012

Phishing FAQs

It’s no coincidence that phishing sounds a lot like fishing. Don’t take the bait if something seems off or too good to be true. Be suspicious. Think before you act. And follow some best practices.

September 2020

Top Tips to Reduce Identity Theft

You can reduce the chances that you’ll become a victim of identity theft. In fact, we all have the power to help reduce identity theft and payment fraud in this country. KeyBank has employed the most rigorous, technologically advanced tactics to keep your account information safe. You too can play a big part in thwarting information criminals by staying organized and looking for telltale signs that something is not right with your accounts.

November 2012

Identity Theft

Anyone can be a target of identity theft. It can put your financial accounts, credit rating and privacy at risk. But KeyBank is committed to helping you safeguard your information, whether you’re banking on behalf of yourself, or your business.

August 2011

Credit Freezes

Learn more about the benefits of freezing your credit, and how and when you might what to use this free service.

Our Commitment key bank fraud department Protecting You

How We Protect Your Information

Источник: https://www.key.com/about/security/consumer-security.jsp

Counterfeit Official Checks: Counterfeit Official Checks of KeyBank National Association, Niagara Falls, NY

The above-named bank has reported that counterfeit official checks issued in the bank’s name and using a correct routing number of 102003918 are being presented for payment nationwide in connection with a variety of lottery scams.

The counterfeit checks may be identified by the following: the checks are either pink-gray in color or gold-white in color and do not contain any watermarks. Craigslist mobile homes for rent san jose ca addition, the font style differs throughout the face of the check. The following address appears in the top-left portion of the instrument directly under the KeyBank logo: "KEY BANK NATIONAL ASSOCIATION, 800 MAIN STREET, NIAGARA FALLS, NY 14301." The following statement appears along key bank fraud department top border of the check: "FOR SECURITY PURPOSES, THE FACE OF THIS DOCUMENT CONTAINS A COLORED BACKGROUND AND MICROPRINTING IN THE BORDER," and the following statement is present in the bottom-center portion of the check: "SECURITY FEATURES INCLUDED. DETAILS ON BACK."

One group of counterfeit items being presented may be issued in the amount of $4,885.00 and accompanied by a letter from "WINDSOR FINANCIAL GROUP, LOTTO, PUBLISHERS CLEARING HOUSE, Gleaners food bank noblesville DIGEST, SWEEPSTAKES, INTERNET CASINO" notifying the recipient that he or she has won the grand prize in an international promotion program. The recipient is instructed to telephone the claims broker at 519-991-4201 or 519-992-0833. Note that these telephone numbers originate out of Windsor, Ontario. These letters may be signed by Mrs. Susan Kirland, Vice President.

Another group of counterfeit items being presented may be issued in the amount of $3,755.00 and be accompanied by a letter from "BLUE DIAMOND JACKPOT, LOTTO, PUBLISHERS CLEARING HOUSE, READERS DIGEST, SWEEPSTAKES & INTERNET CASINO" notifying the recipient that he or she has won the grand prize in the North American Promotions Program. The recipient is instructed to telephone the claims agent at 613-261-6109 or 613-261-2492. Note that these telephone numbers originate out of Ottawa, Ontario. These letters may be signed by Ms. Lydia Vidic, Director of Promotions.

Due to possible variations of appearance, it is suggested that officials of KeyBank National Association be contacted to verify authenticity of the bank’s official checks, if received from an unknown or questionable source. Authentic official checks contain a correct verification telephone number of 1-800-223-7520, which appears on the back of the instrument.

For additional information and guidance or to verify the authenticity of KeyBank National Association official checks, please contact Helene Bolibrzuch, Financial Crime Investigator via email at [[email protected],com], by telephone at (716) 834-8059, or by fax at (716) 834-4498. Consumers who receive a counterfeit item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP or, for filing a complaint electronically, via the FTC’s Internet site at www.ftc.gov.
  • Royal Canadian Mounted Police (Canadian Scams): by telephone at 1-888-495-8501 or via email at [[email protected]]. Their Website, www.phonebusters.com, provides additional contact numbers.
  • Better Business Bureau – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Website (www.bbb.org) offers contact information for local BBBs, objective reports on more than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via email at https://ehome.uspis.gov/fcsexternal/default.aspx.

Consumers who receive counterfeit or fictitious items and associated material should file complaints with the following agencies, as appropriate:

  • U.S. Department of the Treasury, Office of Inspector General (OIG): by telephone at (800) 359-3898 or by visiting the OIG website.
  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC's website.
  • National Consumers League (NCL): by telephone at (202) 835-3323 or by email. To file a fraud complaint, visit the NCL fraud website.
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The website offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer key bank fraud department alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the internet).
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form.

Additional information concerning this matter that should be brought to the attention of the Office of the Comptroller of the Currency (OCC) may be forwarded to

Office of the Comptroller of the Currency
Special Supervision Division
400 7th St. SW, Suite 3E-218; MS 8E-12
Washington, DC 20219
Phone: (202) 649-6450
Fax: (571) 293-4925
www.occ.gov
[email protected]

For additional information regarding other types of financial fraud, please visit the OCC's anti-fraud resources page.


Richard C. Stearns
Director for Enforcement & Compliance

Источник: https://www.occ.gov/news-issuances/alerts/2007/alert-2007-45.html

Key Bank

Rated with 1 star
Joe of Cincinnati, OH Verified Reviewer
Original review: Nov. 21, 2021

KeyBank keeps charging me overdraft fees when I only overdraw by a couple dollars. I wasn't aware that the overdraft fees would cost so much. Why can't KeyBank inform us about these things before we go and overdraw our accounts? I will never recommend KeyBank. Do not bank with KeyBank. Sincerely, Disappointed.

Rated with 1 star
Dejah of Morgan City, LA Verified Reviewer
Original review: Nov. 19, 2021

I have tried to close an account with Key Bank for 5 months now. I have talked to 10 different staff members at this point. 1st financial federal credit union routing number members who key bank fraud department from the executive office. The story as far as how the process to close an account keeps changing. The first few representatives initially insisted pending charges had to clear and the balance to reach $0. However, when this is done a charge is processed and fees are charged to lock a client in a fraudulent and costly loop. Upon realizing this I contacted members who supposedly maintained higher positions in the organization.

During these conversations, I was told I was supposed to receive a phone call once the charges cleared. Then I was told a representative is supposed to contact the client once this occurs to finalize the closing of the account. It was confirmed by Jennifer that a request to close an account is supposed to be processed the first time the request is made and within 2 business days. She then advised I would be able key bank fraud department complete a document to finalize the closing of the account. I was unable to touch base with her again, however. I informed a customer service agent that I needed to speak with someone who had more authority amid the institution because I was aware of this information.

Once I reached one of the executive managers she stated that Key Bank is actually able to place a restriction on the account if you have the intention of closing it. I have documentation that the charges they claim are occurring are coming out of my other account. Yet, Key Bank is attempting to dismiss me and state I need to contact the institution that is charging the account. However, when I contacted those institutions they state only one of those payments (the payment from my actual account) processed.

Key Bank is literally locking me in an account I do not want and charging fees. The customer service representatives are taught to pacify and deflect in order to retain a clientele. When one reaches the executive office, they utilize the same tactics. Recently, I spoke to a representative name Angel, the second member at the executive office I spoke with, she stated I would need to contact customer services after she verified closing the account with them was not a one call or one-step process as it is with other credible banking institutions. I was obviously frustrated because she kept insisting she transfer me to customer service despite acknowledging this. Thus, upon my inquiring about what her competencies were as a leader in the company and she was unable to answer.

I have verified that this is extremely unlawful and shall proceed to take action. I have no idea how much money this fraudulent banking institution has collected from me in fees alone, and I do not intend on paying anymore of those exorbitant charges. In fact, I intend to recoup those losses since it is my understand that they capitalize off of individuals who do not understand their rights. I have two different banking accounts, a savings account, and an investment account. I am a multi-licensed insurance agent in the process of obtaining a notary certification. I have never encountered such a horrific ordeal, and I am well versed enough to understand that this is absolutely illegal. Please do not bank with this institution. It is predatory practice, and considering many individuals are losing their incomes due to the pandemic, this is unfortunate.

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Rated with 1 star
Tiger of Kennewick, WA Verified Reviewer
Original review: Nov. 8, 2021

Key Bank is the worst bank on planet Earth I was charged $33 overdraft fee plus a $38.50 tear to overdraft and a 28.50 recurrent overdraft for a .67 cent. This has happened 3 times in 1 month. PLEASE DON'T BANK KEY BANK.

Rated with 1 star
Laura of Dayton, OH Verified Key bank fraud department
Original review: Aug. 27, 2021

I did a mobile deposit on the 21st of August. It is now the 27th and I still do key bank fraud department have access to my paycheck. I have contacted customer service and I have also contacted executive offices and no one has been able to assist. I work for a hotel chain that has luxury properties throughout the world and I have been told that my paycheck is fraudulent. They have refused to call the 800 number on the front of the check to verify it which would solve the whole problem. I was actually called a thief, and yes that word was actually used by one of the customer service agents. I have made several phone calls. Nobody's helping. Stay away from KeyBank!,

Rated with 5 stars
April of Denver, CO Verified Reviewer
Original review: Aug. 2, 2021

I was handling the affairs of a family member who had passed away, and had trouble at every turn, until I entered Key Liberty bank monticello mn Southwest Branch! Christine ** and Deborah ** provided amazing customer service! Thank you!

Rated with 1 star
Themba of Troy, NY 2 tim 3 1 5 Verified Reviewer
Original review: July 30, 2021

On July 15th 2021 at approximately 12:30 pm I called your Keybank branch on 33 3rd street Troy, NY 12180. ** took the call. I proceeded to let Mr. ** know that I was a client of the bank and I was attempting to wire money from my personal checking account to one of my business partners personal checking account. Although I use multiple banks and have multiple personal and business accounts for the various companies I own and operate, I’m partial to Key bank and that specific location. It used to be a HSBC then First Niagara and I’ve had an account at both of them before Key bank arrived.

Recently I had my partner open up a Key bank account in NYC to make it easier for me to send him money for expenses as we just started a new LLC in the city and as of yet we haven’t opened up a business account for it. My partner wanted to bank elsewhere, I however convinced him Key bank was the way to go. With that said I told Mr ** what my intent was at which time he told me he could not do it over the phone. I asked Mr. ** why not and his response was he could not verify who I was. I responded that you absolutely can verify me. Key bank verifies me over the phone all the time by asking me certain questions that only I should have access to. After a little back and forth he then tells me well it's our policy to have a customer come in person. I proceeded to tell him the whole purpose for me to wire was so that I don't have to come into the bank and I would like to do it on the computer to save myself time.

Mr ** once again said “well, we cannot verify you and it's not our policy to do wire transactions over the phone”. I said once again “you can verify me as your reps have done many times in the past for various other banking needs over the years”. Then I proceeded to tell him “if it's not your policy then just say it's not your policy, but what you keep saying is you can't verify me and that is an inaccurate statement”. I proceeded to tell him that I hold multiple degrees in communication and the way you’re communicating is not proper. All he had to say was it's not our policy and I would have accepted that but what he kept saying was he can't verify me and that’s not true you can verify me there are many ways.

The next thing I know Mr ** clearly agitated with me at this point slams the phone on me. I was shocked and appalled so I called back and he answered again and I said to him “Sir did you just hang up on me?” and he said, “Yes I did because you were yelling so I hung up.” I said to him “not only is that disrespectful it's extremely unprofessional to hang up on your client and I wasn’t yelling I was on speaker and I was projecting my voice and all you had to do was say sir, your voice is a little loud could you please lower your tone” but to hang the phone up on me with no warning was very unprofessional. I proceeded to let key bank fraud department know that I own five different LLC’s and I run a prominent Non for profit foundation that does a lot for the community and is supported by the Mayor of Albany here in the capital region. And I would no longer be putting my money in this bank.

I then hung up and went into the bank myself at which time I asked the teller if she could get me in contact with the branch manager who I was informed was out on vacation and that Mr ** was running things. I told her what I was trying to do and she said, "Well if you put the key bank app on your cell you could transfer money to anyone." I replied well it would have been nice to know that in advance of coming here. I found it odd that Mr **, who is the man in charge, didn't think it was important to tell me. So not only was he rude and unprofessional he didn’t even give me pertinent information that could have allowed me to resolve my issue and save me time and energy by not having to come into the bank.

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Rated with 1 star
Clarence of Spokane, WA key bank fraud department Verified Reviewer
Original review: July 6, 2021

Well here we are again waiting for KeyBank to put the money that Washington State paid them for my unemployment on my card. It has been about 30 hours since the money was given to the bank and I still have nothing. Rent was due yesterday. They extended until today but I won't get paid until tomorrow at the soonest because for whatever reason, they hold your money and don't disperse it when they get it. I would have to guess that I have something to do with the money that they are making by using our money to generate money for themselves at our expense. I wish the Washington state would pull out of the key Bank situation and shut them down for the fraud that they're committing against the people who are depending on unemployment benefits.

It seems to me that since the policy says if the money is deposited prior to 6:00 p.m. that it will be posted on that day that I should already have my money but I called and spoke to somebody at key Bank one time in regards to their holding my money away from me for the time. That they do and they said key bank fraud department the bank only communicates with the unemployment department one time per day and that when that one time happens that you're credited instantly.

The lady explain to me that it was completely and totally automated and no human contact was needed yet if there's a holiday, for some reason, even though Washington state pays the unemployment to KeyBank, the automated system for some reason makes the people who are dependent on the unemployment wait an extra day to get paid which makes no sense to me since it's all automated and no humans are needed to make the transfer. I would call it a scam or a fraud or a screwing in progress anything except for fair.

KeyBank needs to learn to adhere to its own policies or not expect the rest of us to. They are not the payees, they are simply a middleman who we are stuck dealing with prefab shipping container homes for sale in north carolina ultimately, they are working for us and they've got it all wrong when they're snotty and rude and think that they don't need us. I would wager that key Bank is so accustomed to getting all this unemployment money that if all of the states that utilize KeyBank for unemployment were to just pull out of their programs altogether, they would go out of business and would realize quickly how much they did need us and how much better they could have treated us and didn't.

I don't agree with the holding of my money for an extra day because the holiday that we just had was the 4th of July which fell on Sunday, not Monday. They should not be allowed to just decide arbitrarily to close down without notice and withhold all of the unemployment money that is being withheld from people as I speak. I think a class action lawsuit is in order. I I'm willing to be an organizer but will need help if anybody else would like to join in and be an organizer let me know. My contact information is current and correct. **

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Rated with 1 star
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Heather of Anchorage, AK Verified Reviewer
Original review: May 24, 2021

I've had a Key2Benefits card since 2013. My state uses the system to manage child support payments. In the eight years that I've been a customer, I have successfully logged into the site less than 10 times. Per the customer service agent I spoke to today, the site is very glitchy. I've tried resetting my password, recovering my user name, resetting my PIN, using an incognito window, accessing via Microsoft and Apple products, and everything else customer service has recommended with no success. Every time I try to access the site, it's a 30-60 minute waste of time. I can't believe the federal government thought this monstrosity of a website was a good idea for processing stimulus payments.

Rated with 1 star
Stephen of Salem, OR Verified Reviewer
Original review: May 4, 2021

Two months I closed out my checking account and tried to close out my credit card. Key Bank wouldn’t let me. Said I have to wait for them to make sure I don’t have any outstanding credit even though I had no money in my checking account because I had already closed it out .So I called them again why they have not american homes for rent cincinnati me my money they owe me on the credit I have remaining. This was in March. Detroit water bill pay I didn’t close out my credit card account. So now it’s April they finally closed my account out. Said it would take 10 business days so I waited the 10 days. Still no money. I called this time to talk to a supervisor. She told me there was a glitch in the system. Said Key bank fraud department would have to wait to get my money. So what do you think. Dishonest. Never bank with Key Bank And have their credit card.

Rated with 1 star
Glenn of West Hartford, CT Verified Reviewer
Original review: April 27, 2021

Be Very Careful With Their Promotions. Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to wells fargo branch search $500 dollars within 60 days. Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020. I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more. Seriously? I had all my payroll checks deposited within 60 days.

Folks, read the fine print and don't switch banks over promotions that have hidden catches to them. Shame on me but a bigger shame on them for craigslist mobile homes for rent san jose ca being an honest bank and telling me after numerous phone calls that all my money was no good for the promotion. Unscrupulous trickery. I immediately had my direct deposit switched to a bank that is more upfront and doesn't take 8 months of direct deposits before telling the customer he didn't meet the one lump deposit of $500. I was warned by a co-worker not to get involved with Key Bank. I should have listened. Live and learn.

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Источник: http://www.consumeraffairs.com/finance/key_bank.html

Security Center

Your personal information is a valuable commodity. It's not only the key to your financial identity, but also to your online identity. Knowing how to protect your information — and your identity — is a must in the 21st century. The most common types of identity theft result from phishing (email, text) and vishing (phone calls).

Every day, people provide personal confidential information via fraudulent emails, texts and phone calls to scammers pretending to be a trusted entity attempting to steal their user data including login credentials and credit card numbers. Our goal is to provide you the resources and awareness to stay safe and secure online. A best practice is to NEVER click or enter information into an email or text that you are not expecting. If you are unsure about an e-mail or hyperlink, type the companies' URL address into your web browser instead of clicking on the link. If you receive a suspicious call, email or text message from BOW, or provided your banking information in response to a fraudulent inquiry, contact us to report it at 1-800-488-2265 TTY 1-800-659-5495.

Contact us to report:

Fraud or suspicious activity
1-800-488-2265
TTY 1-800-659-5495

Lost or stolen credit cards
1-800-996-2638

Suspicious Bank of the West emails
Contact Abuse

Integrity Hotline
1-866-921-6714
TTY 1-888-843-0394

COVID-19 Fraud 

Источник: https://www.bankofthewest.com/security-center-personal.html

We take the security of your data and information seriously. That’s why we use sophisticated tools, technology and training to keep the information you entrust to us safe, protected and secure.

Current Security Alert

Identity theft scams to get unemployment benefits are on the rise. Fraudsters are using stolen identities to apply for unemployment benefits. Find out what to watch for, how to keep your information secure, and what to do if you’re affected.

Get details

How We Protect Your Information

Have confidence that whether you access your accounts online, by phone, through an ATM or in our branches, your information is being kept safe.

To safeguard your information, we also use:

  • Industry-leading cybersecurity tools, practices and technology
  • Multifactor identification practices that protect clients’ identities
  • Our Cyber Defense Center, which tracks the latest threats
  • Our Fraud Prevention Services group, which monitors client accounts proactively for suspicious activity

If You Key bank fraud department You May Be a Victim of Identity Theft, Contact KeyBank Immediately

  • To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124.
  • To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056. For clients using a TDD/TTY device, please call 1-800-539-8336.

If You Believe You’ve Received a Suspicious Email

  • Forward the email to [email protected] (do not change or retype the subject line).
  • Do not open any attachments or click on any links.
  • If you opened attachments, or clicked on any links, call Online Banking Support at 1-800-539-1539.
Consumer Security

KeyBank prioritizes protecting account and identity information using account alerts, advanced data protection, strong encryption and tough sign-on requirements so KeyBank clients can bank with confidence.

Business Security

No matter the size of your business, from sole proprietorship to multinational corporation, KeyBank takes the same care to protect your accounts, information and customers from fraud, theft and cyberattack. We offer multiple ways to protect your data and the sensitive information associated with it.

Security Alerts

Security alerts increase awareness of fraudulent activities you may encounter and equip you with the knowledge needed to help protect your accounts.

Privacy

Your privacy is of the utmost importance to us. KeyBank has implemented strict procedures and processes to ensure your information remains private.

Responsible Disclosure Program

If you believe you have identified a potential security vulnerability in any product, system, or asset belonging to KeyBank, Cain Brothers, KeyBanc Capital Markets, or Laurel Road ("KeyBank"), please submit a report to our Responsible Disclosure Program at HackerOne.

Источник: https://www.key.com/about/security/privacy-security.jsp

Key bank fraud department -

Chicago Woman Lost Thousands To Unemployment Scammer, And She Wants To Know Why More Isn’t Being Done To Get Money Back

CHICAGO (CBS) — Thousands of dollars in unemployment benefits were stolen by a local scammer, and nothing was done to stop them.

CBS 2’s Tara Molina is Working for Chicago to follow up on this fraud case, and asked why more is not being done to get that state money back – with fraud an issue not only plaguing the state’s system, but costing big money.

READ MORE: Chaos In The Loop Leads To Shooting, Beatings; 21 Young People Arrested

We introduced you to Frances a couple weeks ago. A victim of unemployment fraud, more than once now, she still doesn’t want to share her last name – in an effort to protect her identity.

Her unemployment money was cleared out by a scammer last month, who likely cloned her unemployment debit card that she says never left her possession.

“I hide it underneath my wig,” Frances said on July 16.

She got some help, after our last story aired, and her benefits were reinstated, but she says this isn’t even close to over for her yet.

“I want justice done,” Frances said. “I want to file criminal charges.”

She said she is waiting for the state to make an effort to catch the scammer that cleared her out.

“I’m going to be just like a pit bull; just like a bulldog,” France said. “I’m just going to keep calling and calling and calling and calling.”

Those dogged calls led to some useful information. Frances told us she took notes as a bank worker gave her info on what ATMs the scammer used in Chicago.

The first spot the scammer hit was a Chase Bank on Broadway and Hollywood Avenue in Edgewater.

We mapped out the banks and dollar amounts Frances said she got over the phone. A total of $1,003 was taken at that first bank, and the same amount was taken twice at a Citibank a couple miles away. At the last stop at a Wintrust Bank in Rogers park, her last $483 was taken.

Banks Used By Unemployment Scammer

(Credit: CBS 2)

“I’m thinking about the probably hundreds of other people they scamming,” Frances said.

We asked the Illinois Department of Employment Security what is being done to recoup money in cases like these – especially when the scammer is local.

We know they won’t speak to specific cases, but they also wouldn’t address that question.

READ MORE: LOCATED: Deanna Sirikul, 13, Reported Missing From Woodlawn

And still, despite our repeat requests, IDES has not put a number on the amount of money the state has lost to scammers and fraudsters.

For this story, Molina asked IDES the following questions:

• “Is Key Bank involved in sharing information with the state (IDES) and the police to hold those behind theft like this accountable?”

• “With the theft reportedly happening locally, according to the bank, does IDES encourage authorities in-state to pursue it in an effort to recoup the money?”

• “What’s being done to recoup money lost to scammers locally?”

An IDES spokesperson responded: “I’m not sure what information I can provide to you related to your initial inquiry. If there’s something to share, I’ll pass along.”

Meanwhile, all Key Bank would tell us was that they are working with authorities on reports of fraud.

“We cannot discuss the specifics of an ongoing investigation, but I can tell you we are working with state and federal law enforcement on reports of fraud,” Key Bank spokeswoman Kimberly Kowalski said in a statement.

But Frances said she is the one who followed up on her police report – giving CPD detectives, who confirmed they’re working on the case – all of the information about the ATM withdrawals, dates and times. Police said she told them the withdrawals happened between July 1 and July 3.

“This is right here in Chicago. We know the bank,” Frances said. “They know the address to the bank.”

She added, “I want this person off the street.”

Still Thursday night, there was no number and no cost from the state on the fraud issue.

There was also no information on the efforts to crack down on local scammers like in Frances’ case.

CBS 2 is committing to Working For Chicago, connecting you every day with the information you or a loved one might need about the jobs market, and helping you remove roadblocks to getting back to work.

We’ll keep uncovering information every day to help this community get back to work, until the job crisis passes. CBS 2 has several helpful items right here on our website, including a look at specific companies that are hiring, and information from the state about the best way to get through to file for unemployment benefits in the meantime.

MORE NEWS: 9 Killed, At Least 23 Wounded In Weekend Shootings In Chicago
Источник: https://chicago.cbslocal.com/2021/08/05/unemployment-scammer-card-cloning-illinois-department-employent-security/

We take the security of your data and information seriously. That’s why we use sophisticated tools, technology and training to keep the information you entrust to us safe, protected and secure.

Current Security Alert

Identity theft scams to get unemployment benefits are on the rise. Fraudsters are using stolen identities to apply for unemployment benefits. Find out what to watch for, how to keep your information secure, and what to do if you’re affected.

Get details

How We Protect Your Information

Have confidence that whether you access your accounts online, by phone, through an ATM or in our branches, your information is being kept safe.

To safeguard your information, we also use:

  • Industry-leading cybersecurity tools, practices and technology
  • Multifactor identification practices that protect clients’ identities
  • Our Cyber Defense Center, which tracks the latest threats
  • Our Fraud Prevention Services group, which monitors client accounts proactively for suspicious activity

If You Think You May Be a Victim of Identity Theft, Contact KeyBank Immediately

  • To report confirmed fraud or identity theft on your KeyBank account, call 1-800-433-0124.
  • To report a lost or stolen KeyBank credit or debit card, call 1-800-539-9056. For clients using a TDD/TTY device, please call 1-800-539-8336.

If You Believe You’ve Received a Suspicious Email

  • Forward the email to [email protected] (do not change or retype the subject line).
  • Do not open any attachments or click on any links.
  • If you opened attachments, or clicked on any links, call Online Banking Support at 1-800-539-1539.
Consumer Security

KeyBank prioritizes protecting account and identity information using account alerts, advanced data protection, strong encryption and tough sign-on requirements so KeyBank clients can bank with confidence.

Business Security

No matter the size of your business, from sole proprietorship to multinational corporation, KeyBank takes the same care to protect your accounts, information and customers from fraud, theft and cyberattack. We offer multiple ways to protect your data and the sensitive information associated with it.

Security Alerts

Security alerts increase awareness of fraudulent activities you may encounter and equip you with the knowledge needed to help protect your accounts.

Privacy

Your privacy is of the utmost importance to us. KeyBank has implemented strict procedures and processes to ensure your information remains private.

Responsible Disclosure Program

If you believe you have identified a potential security vulnerability in any product, system, or asset belonging to KeyBank, Cain Brothers, KeyBanc Capital Markets, or Laurel Road ("KeyBank"), please submit a report to our Responsible Disclosure Program at HackerOne.

Источник: https://www.key.com/about/security/privacy-security.jsp

Key Bank

Rated with 1 star
Joe of Cincinnati, OH Verified Reviewer
Original review: Nov. 21, 2021

KeyBank keeps charging me overdraft fees when I only overdraw by a couple dollars. I wasn't aware that the overdraft fees would cost so much. Why can't KeyBank inform us about these things before we go and overdraw our accounts? I will never recommend KeyBank. Do not bank with KeyBank. Sincerely, Disappointed.

Rated with 1 star
Dejah of Morgan City, LA Verified Reviewer
Original review: Nov. 19, 2021

I have tried to close an account with Key Bank for 5 months now. I have talked to 10 different staff members at this point. Two members who are from the executive office. The story as far as how the process to close an account keeps changing. The first few representatives initially insisted pending charges had to clear and the balance to reach $0. However, when this is done a charge is processed and fees are charged to lock a client in a fraudulent and costly loop. Upon realizing this I contacted members who supposedly maintained higher positions in the organization.

During these conversations, I was told I was supposed to receive a phone call once the charges cleared. Then I was told a representative is supposed to contact the client once this occurs to finalize the closing of the account. It was confirmed by Jennifer that a request to close an account is supposed to be processed the first time the request is made and within 2 business days. She then advised I would be able to complete a document to finalize the closing of the account. I was unable to touch base with her again, however. I informed a customer service agent that I needed to speak with someone who had more authority amid the institution because I was aware of this information.

Once I reached one of the executive managers she stated that Key Bank is actually able to place a restriction on the account if you have the intention of closing it. I have documentation that the charges they claim are occurring are coming out of my other account. Yet, Key Bank is attempting to dismiss me and state I need to contact the institution that is charging the account. However, when I contacted those institutions they state only one of those payments (the payment from my actual account) processed.

Key Bank is literally locking me in an account I do not want and charging fees. The customer service representatives are taught to pacify and deflect in order to retain a clientele. When one reaches the executive office, they utilize the same tactics. Recently, I spoke to a representative name Angel, the second member at the executive office I spoke with, she stated I would need to contact customer services after she verified closing the account with them was not a one call or one-step process as it is with other credible banking institutions. I was obviously frustrated because she kept insisting she transfer me to customer service despite acknowledging this. Thus, upon my inquiring about what her competencies were as a leader in the company and she was unable to answer.

I have verified that this is extremely unlawful and shall proceed to take action. I have no idea how much money this fraudulent banking institution has collected from me in fees alone, and I do not intend on paying anymore of those exorbitant charges. In fact, I intend to recoup those losses since it is my understand that they capitalize off of individuals who do not understand their rights. I have two different banking accounts, a savings account, and an investment account. I am a multi-licensed insurance agent in the process of obtaining a notary certification. I have never encountered such a horrific ordeal, and I am well versed enough to understand that this is absolutely illegal. Please do not bank with this institution. It is predatory practice, and considering many individuals are losing their incomes due to the pandemic, this is unfortunate.

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Rated with 1 star
Tiger of Kennewick, WA Verified Reviewer
Original review: Nov. 8, 2021

Key Bank is the worst bank on planet Earth I was charged $33 overdraft fee plus a $38.50 tear to overdraft and a 28.50 recurrent overdraft for a .67 cent. This has happened 3 times in 1 month. PLEASE DON'T BANK KEY BANK.

Rated with 1 star
Laura of Dayton, OH Verified Reviewer
Original review: Aug. 27, 2021

I did a mobile deposit on the 21st of August. It is now the 27th and I still do not have access to my paycheck. I have contacted customer service and I have also contacted executive offices and no one has been able to assist. I work for a hotel chain that has luxury properties throughout the world and I have been told that my paycheck is fraudulent. They have refused to call the 800 number on the front of the check to verify it which would solve the whole problem. I was actually called a thief, and yes that word was actually used by one of the customer service agents. I have made several phone calls. Nobody's helping. Stay away from KeyBank!,

Rated with 5 stars
April of Denver, CO Verified Reviewer
Original review: Aug. 2, 2021

I was handling the affairs of a family member who had passed away, and had trouble at every turn, until I entered Key Bank Southwest Branch! Christine ** and Deborah ** provided amazing customer service! Thank you!

Rated with 1 star
Themba of Troy, NY Verified Reviewer
Original review: July 30, 2021

On July 15th 2021 at approximately 12:30 pm I called your Keybank branch on 33 3rd street Troy, NY 12180. ** took the call. I proceeded to let Mr. ** know that I was a client of the bank and I was attempting to wire money from my personal checking account to one of my business partners personal checking account. Although I use multiple banks and have multiple personal and business accounts for the various companies I own and operate, I’m partial to Key bank and that specific location. It used to be a HSBC then First Niagara and I’ve had an account at both of them before Key bank arrived.

Recently I had my partner open up a Key bank account in NYC to make it easier for me to send him money for expenses as we just started a new LLC in the city and as of yet we haven’t opened up a business account for it. My partner wanted to bank elsewhere, I however convinced him Key bank was the way to go. With that said I told Mr ** what my intent was at which time he told me he could not do it over the phone. I asked Mr. ** why not and his response was he could not verify who I was. I responded that you absolutely can verify me. Key bank verifies me over the phone all the time by asking me certain questions that only I should have access to. After a little back and forth he then tells me well it's our policy to have a customer come in person. I proceeded to tell him the whole purpose for me to wire was so that I don't have to come into the bank and I would like to do it on the computer to save myself time.

Mr ** once again said “well, we cannot verify you and it's not our policy to do wire transactions over the phone”. I said once again “you can verify me as your reps have done many times in the past for various other banking needs over the years”. Then I proceeded to tell him “if it's not your policy then just say it's not your policy, but what you keep saying is you can't verify me and that is an inaccurate statement”. I proceeded to tell him that I hold multiple degrees in communication and the way you’re communicating is not proper. All he had to say was it's not our policy and I would have accepted that but what he kept saying was he can't verify me and that’s not true you can verify me there are many ways.

The next thing I know Mr ** clearly agitated with me at this point slams the phone on me. I was shocked and appalled so I called back and he answered again and I said to him “Sir did you just hang up on me?” and he said, “Yes I did because you were yelling so I hung up.” I said to him “not only is that disrespectful it's extremely unprofessional to hang up on your client and I wasn’t yelling I was on speaker and I was projecting my voice and all you had to do was say sir, your voice is a little loud could you please lower your tone” but to hang the phone up on me with no warning was very unprofessional. I proceeded to let him know that I own five different LLC’s and I run a prominent Non for profit foundation that does a lot for the community and is supported by the Mayor of Albany here in the capital region. And I would no longer be putting my money in this bank.

I then hung up and went into the bank myself at which time I asked the teller if she could get me in contact with the branch manager who I was informed was out on vacation and that Mr ** was running things. I told her what I was trying to do and she said, "Well if you put the key bank app on your cell you could transfer money to anyone." I replied well it would have been nice to know that in advance of coming here. I found it odd that Mr **, who is the man in charge, didn't think it was important to tell me. So not only was he rude and unprofessional he didn’t even give me pertinent information that could have allowed me to resolve my issue and save me time and energy by not having to come into the bank.

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Rated with 1 star
Clarence of Spokane, WA Verified Reviewer
Original review: July 6, 2021

Well here we are again waiting for KeyBank to put the money that Washington State paid them for my unemployment on my card. It has been about 30 hours since the money was given to the bank and I still have nothing. Rent was due yesterday. They extended until today but I won't get paid until tomorrow at the soonest because for whatever reason, they hold your money and don't disperse it when they get it. I would have to guess that I have something to do with the money that they are making by using our money to generate money for themselves at our expense. I wish the Washington state would pull out of the key Bank situation and shut them down for the fraud that they're committing against the people who are depending on unemployment benefits.

It seems to me that since the policy says if the money is deposited prior to 6:00 p.m. that it will be posted on that day that I should already have my money but I called and spoke to somebody at key Bank one time in regards to their holding my money away from me for the time. That they do and they said that the bank only communicates with the unemployment department one time per day and that when that one time happens that you're credited instantly.

The lady explain to me that it was completely and totally automated and no human contact was needed yet if there's a holiday, for some reason, even though Washington state pays the unemployment to KeyBank, the automated system for some reason makes the people who are dependent on the unemployment wait an extra day to get paid which makes no sense to me since it's all automated and no humans are needed to make the transfer. I would call it a scam or a fraud or a screwing in progress anything except for fair.

KeyBank needs to learn to adhere to its own policies or not expect the rest of us to. They are not the payees, they are simply a middleman who we are stuck dealing with because ultimately, they are working for us and they've got it all wrong when they're snotty and rude and think that they don't need us. I would wager that key Bank is so accustomed to getting all this unemployment money that if all of the states that utilize KeyBank for unemployment were to just pull out of their programs altogether, they would go out of business and would realize quickly how much they did need us and how much better they could have treated us and didn't.

I don't agree with the holding of my money for an extra day because the holiday that we just had was the 4th of July which fell on Sunday, not Monday. They should not be allowed to just decide arbitrarily to close down without notice and withhold all of the unemployment money that is being withheld from people as I speak. I think a class action lawsuit is in order. I I'm willing to be an organizer but will need help if anybody else would like to join in and be an organizer let me know. My contact information is current and correct. **

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Rated with 1 star
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Heather of Anchorage, AK Verified Reviewer
Original review: May 24, 2021

I've had a Key2Benefits card since 2013. My state uses the system to manage child support payments. In the eight years that I've been a customer, I have successfully logged into the site less than 10 times. Per the customer service agent I spoke to today, the site is very glitchy. I've tried resetting my password, recovering my user name, resetting my PIN, using an incognito window, accessing via Microsoft and Apple products, and everything else customer service has recommended with no success. Every time I try to access the site, it's a 30-60 minute waste of time. I can't believe the federal government thought this monstrosity of a website was a good idea for processing stimulus payments.

Rated with 1 star
Stephen of Salem, OR Verified Reviewer
Original review: May 4, 2021

Two months I closed out my checking account and tried to close out my credit card. Key Bank wouldn’t let me. Said I have to wait for them to make sure I don’t have any outstanding credit even though I had no money in my checking account because I had already closed it out .So I called them again why they have not sent me my money they owe me on the credit I have remaining. This was in March. Said I didn’t close out my credit card account. So now it’s April they finally closed my account out. Said it would take 10 business days so I waited the 10 days. Still no money. I called this time to talk to a supervisor. She told me there was a glitch in the system. Said I would have to wait to get my money. So what do you think. Dishonest. Never bank with Key Bank And have their credit card.

Rated with 1 star
Glenn of West Hartford, CT Verified Reviewer
Original review: April 27, 2021

Be Very Careful With Their Promotions. Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to deposit $500 dollars within 60 days. Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020. I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more... Seriously? I had all my payroll checks deposited within 60 days.

Folks, read the fine print and don't switch banks over promotions that have hidden catches to them. Shame on me but a bigger shame on them for not being an honest bank and telling me after numerous phone calls that all my money was no good for the promotion. Unscrupulous trickery. I immediately had my direct deposit switched to a bank that is more upfront and doesn't take 8 months of direct deposits before telling the customer he didn't meet the one lump deposit of $500. I was warned by a co-worker not to get involved with Key Bank. I should have listened. Live and learn.

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Источник: http://www.consumeraffairs.com/finance/key_bank.html

How KeyBank Protects You

Online & Mobile Banking

Account Alerts

Choose to receive texts or emails from Key when certain activities happen on your accounts. You set the guidelines to stay in touch with your finances in a way that makes sense for you.

March 2018

Information about Merchant Data Breaches

Your security and privacy are our highest priorities. Here you’ll find answers to your questions on how we safeguard your banking information, keep your data protected, and what you can do to help.

June 2020

Robust Security for Your Online Account

We know how important it is to provide you with an online banking system you can trust. We are proud to employ and regularly update the most robust security measures available today for your online account protection.

August 2011
Online & Mobile Banking

Lost or Stolen Cards

Losing your credit or debit card can be stressful, we’re here to help.

Your security is important to us. We have fast, easy ways for you to lock a missing credit card, or report a card lost or stolen.

March 2018

How You Can Protect Yourself

Privacy & Security

How to Avoid Common Scams

Scammers are a constant threat to your financial security. Follow these tips on how to defend yourself against credit repair, romance and RAT scams.

April 2020
Privacy & Security

How to Prevent Account Takeover Fraud

Scammers have ways to steal your identity and gain control of your personal accounts online. Follow these tips on how to spot and prevent account takeover fraud.

April 2020

How and Why to Avoid Malware

Malware scams are on the rise, and the software has become increasingly difficult to detect – for individual computer users and even businesses. Fortunately, there are useful, proactive ways you can protect your information from malware.

November 2012

Protect Yourself From Payment Fraudsters

KeyBank always wants banking to be as easy as possible for our customers. After all, enabling consumers’ easy access to their accounts from any location, at any time, is one of the great technological advances of the modern era. However, this convenience has also opened up new ways of committing payment fraud.

November 2012

Report Identity Theft

Contact KeyBank immediately if you think may be a victim of identity theft.

August 2011

Simple Steps to Stronger Wireless Security

At home, you protect your family with locks, lights and other precautions. With today's increasing instances of identity theft, it’s helpful to think of your wireless network as a part of that same important system – and take steps to keep it secure.

November 2012

Phishing FAQs

It’s no coincidence that phishing sounds a lot like fishing. Don’t take the bait if something seems off or too good to be true. Be suspicious. Think before you act. And follow some best practices.

September 2020

Top Tips to Reduce Identity Theft

You can reduce the chances that you’ll become a victim of identity theft. In fact, we all have the power to help reduce identity theft and payment fraud in this country. KeyBank has employed the most rigorous, technologically advanced tactics to keep your account information safe. You too can play a big part in thwarting information criminals by staying organized and looking for telltale signs that something is not right with your accounts.

November 2012

Identity Theft

Anyone can be a target of identity theft. It can put your financial accounts, credit rating and privacy at risk. But KeyBank is committed to helping you safeguard your information, whether you’re banking on behalf of yourself, or your business.

August 2011

Credit Freezes

Learn more about the benefits of freezing your credit, and how and when you might what to use this free service.

Our Commitment to Protecting You

How We Protect Your Information

Источник: https://www.key.com/about/security/consumer-security.jsp

Security Center

Your personal information is a valuable commodity. It's not only the key to your financial identity, but also to your online identity. Knowing how to protect your information — and your identity — is a must in the 21st century. The most common types of identity theft result from phishing (email, text) and vishing (phone calls).

Every day, people provide personal confidential information via fraudulent emails, texts and phone calls to scammers pretending to be a trusted entity attempting to steal their user data including login credentials and credit card numbers. Our goal is to provide you the resources and awareness to stay safe and secure online. A best practice is to NEVER click or enter information into an email or text that you are not expecting. If you are unsure about an e-mail or hyperlink, type the companies' URL address into your web browser instead of clicking on the link. If you receive a suspicious call, email or text message from BOW, or provided your banking information in response to a fraudulent inquiry, contact us to report it at 1-800-488-2265 TTY 1-800-659-5495.

Contact us to report:

Fraud or suspicious activity
1-800-488-2265
TTY 1-800-659-5495

Lost or stolen credit cards
1-800-996-2638

Suspicious Bank of the West emails
Contact Abuse

Integrity Hotline
1-866-921-6714
TTY 1-888-843-0394

COVID-19 Fraud 

Источник: https://www.bankofthewest.com/security-center-personal.html

Key Bank is serious about providing great support to their customers. By contacting Key Bank customer service number, you can get your common issues solved easily.

Key Bank Customer Service Number

1-800-KEY2YOU (539-2968) – Customer Service

Contact Key Bank customer support by calling 1-800-539-2968 number directly. You can directly talk with their customer representative and find a fair solution to your problem that is relatively easy & fast.

You can contact 24 hours a day, 7 days a week.  If you can’t find what you’re looking for, Please contact via other ways provided here.

You can call Key Bank customer service number and generally discuss for following topics

  • Bill Pay
  • Mortgage
  • Online Banking
  • Account Information
  • Report Fraud
  • Lost or Stolen Card
  • Complaint

Key Bank Regular Business Hours

Mon to Friday: Open 24 hours
Saturday : Open 24 hours
Sunday : Open 24 hours

Key Bank customer service

Contact Key Bank via phone at 1-800-KEY2YOU (539-2968). Dial this number for if you have any issue with online and mobile banking, account related issue, for set up new savings and checking accounts and any general question.

KeyBank – Report Fraud

Call the KeyBank Fraud Hotline at 800-433-0124. Contact all creditors to close any accounts that have been exposed to fraud or opened without your consent.

Contact Key Bank for Online Bill Pay

If you have any problem or query regarding this department to visit on Bill Pay department webpage.

Key Bank Mortgage

If you want to get information about mortgage, resources, advice, and tools you can dial Key Bank Mortgage customer service number at 1-888-KEY-0018.

General Problems that Key Bank Customers Reports

  • Can I transfer money from KeyBank to another bank?
  • How do I check my KeyBank account online?
  • Does KeyBank have mobile banking?
  • How do I check my key bank balance?
  • How do I activate my key bank card?
  • What can I do if I lost my debit card?
  • Can you reactivate a lost credit card?
  • How do I cancel my KeyBank account?

Common Problem Categories

  • Cancel Transfer
  • Active Card
  • Lost / Stolen Medicare card

Key Bank Customer Reviews

Key Bank

Average rating:   0 reviews

About Key Bank

KeyBank is 28th on the list of largest banks in the United States, which was formed in 1994 through the merger of Society Corporation of Cleveland and KeyCorp of Albany, New York. . KeyBank maintains 1,197 branches and 1,572 ATMs. The Key ranked 412th on the 2020 Fortune 500 list based on its 2019 revenue.

Contact Key Bank to discover more using our customer support telephone number.

References

https://www.key.com/about/customer-service.jsp

Hopefully, We helped you to get some genuine customer service numbers for Key Bank .

Источник: https://great-customer-service.com/key-bank-customer-service/

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