chase bank customer support

Bank smarter with U.S. Bank and browse personal and consumer banking services including checking and savings accounts, mortgages, home equity loans. If you have a problem that regular customer service hasn't been able to solve, give this gal working in the Chase Bank executive customer. There are many ways to contact Chase Customer Service, but the fastest method is to call. Depending on the reason for your call, you may want to.

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Credit Card Customer Service & Online Resources

“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A.  JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.

Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.

J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.

"Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking account.

Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.

© 2021 JPMorgan Chase & Co.


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Chase Bank Review: Is a Big Bank Right for You?

Chase Bank is a global banking powerhouse that claims to serve almost half of the U.S. population. Chase bank is a division of JPMorgan Chase & Co., which has over $2.6 trillion in assets. Chase has branches in cities across the U.S., and you can work with Chase entirely online. Read our in-depth review to see if Chase Bank is right for you.

What We Like
  • Free checking available from a megabank (with fee waivers)

  • Almost 4,900 Chase-owned branches and 16,000 ATMs in the U.S.

  • Broad selection of bank accounts and credit cards

What We Don't Like
  • Unimpressive interest rates for savings accounts and CDs

  • Potential monthly fees if you don’t qualify for a waiver

  • Limited branch presence outside of metropolitan areas

Who Is Chase Bank Best For?

Chase Bank may be attractive to those who prefer dealing with the resources of a megabank. The products and services available may appeal to anybody who wants to:

  • Use a free checking account—assuming you qualify for a waiver—with online bill pay, a debit card, and paper checks.
  • Minimize bank relationships (and passwords) by opening credit cards and checking accounts at the same institution.
  • Bank in person or use ATMs frequently.
  • Earn rewards for using a credit card.

What Does Chase Bank Offer?

Given the bank’s size, it’s not surprising that Chase Bank has a broad offering of products and services for both individuals and businesses. 

  • Savings accounts
  • Checking accounts
  • Certificates of deposit
  • Credit cards

Chase Savings

The Chase Savings account pays a small amount of interest, but the APY is unimpressive. As of Feb. 24, 2020, the account pays 0.01% APY, while the best high-yield savings accounts elsewhere pay more than 2.00%. This account has a $5 monthly fee, but you can qualify for a fee waiver if you meet any of the following criteria:

  • Keep your balance above $300 at the beginning of each day.
  • Save at least $25 per month from a personal Chase checking account or Chase Liquid card.
  • Link a Chase College Checking account, and use the savings account for overdraft protection.
  • You are under the age of 18.
  • Link this account to specific premium Chase checking accounts.

Chase savings accounts allow for six withdrawals per month. No matter what type of withdrawal you make, including withdrawals from a teller or ATM, each transaction counts against your limit. After using up your six withdrawals, you pay $5 for each subsequent withdrawal in the month. 

The Chase withdrawal limit is more stringent than what’s required by Regulation D limits under federal law (which doesn’t restrict certain withdrawals such as ATM and branch withdrawals).

Chase Premier Savings

The Chase Premier Savings account allows you to earn slightly more than the standard Chase Savings account, but the difference is small. To earn higher rates, you must keep a sizable balance in a Chase Premier Plus Checking or Chase Sapphire Checking account—and complete at least five transactions per month in those accounts.

Chase Premier Savings has a $25 monthly maintenance charge, but you might qualify for a waiver if you do one of the following: 

  • Keep at least $15,000 in the account.
  • Open a linked Chase Premier Plus Checking or Chase Sapphire Checking account.

Like the standard Chase Savings account above, withdrawal limits apply.

Chase Total Checking

Chase Total Checking is, according to Chase, the bank’s most popular checking account. With online bill pay and access through a mobile app, this account can easily satisfy the day-to-day checking needs of most people. Key features include:

  • Mobile check deposit
  • ATM check deposit
  • Paper checks
  • Zelle transfers to friends and family

The Total Checking account has a monthly fee of $12, but you can qualify for a waiver by meeting any of the following requirements:

  • Receive direct deposits of at least $500 per month into your account (including ACH transfers from other banks).
  • Keep at least $1,500 in your account.
  • Keep at least $5,000 combined in eligible linked accounts and Total Checking.

If this is your primary checking account, it can work as a free checking account (assuming you earn at least $500 monthly and set up direct deposit).

Chase Premier Plus Checking

The Chase Premier Plus Checking account pays a small amount of interest and provides a few freebies each month. But the interest earnings are negligible at 0.01% APY. If you really want to earn interest in a checking account, you’re probably better off with a high-interest checking account from an online bank.

This account might be appealing to those who have a substantial relationship with Chase. To avoid the $25 monthly fee, you need to meet one of these criteria:

  • Keep your daily balance at $15,000 or higher in qualifying Chase Bank accounts.
  • Have a qualifying Chase mortgage that you pay from your Chase account.

Chase Premier Plus Checking has all of the features of Total Checking. Plus, you receive a few perks, including the highlights below:

  • Four foreign ATM withdrawal fees waived per month (the ATM owner may charge fees, and Chase may charge extra when using a currency besides U.S. dollars)
  • Free basic personal checks, counter checks, money orders, and cashier’s checks
  • Potential monthly fee waivers on additional Chase checking and savings accounts
  • Free or discounted safe deposit boxes

Chase Sapphire Checking

Chase Sapphire Checking offers additional benefits, but the hurdle for banking fee-free is higher. In addition to 24/7 customer support and higher ATM and debit card limits, this account includes:

  • No ATM fees worldwide. Chase does not charge foreign ATM fees with this account, and you receive rebates on fees imposed by ATM owners, as well.
  • Interest on your balance
  • No wire transfer or stop payment fees
  • Four free overdrafts per year
  • Other perks and discounts on additional Chase services

To qualify for a waiver of the $25 monthly fee, you must keep an average balance of $75,000 in eligible accounts or investments with Chase.

Chase Secure Checking

Chase Secure Checking is a no-frills account that may be appealing if you’re just getting on your feet financially. There are no paper checks with this account, but you can pay bills through online bill pay or with your debit card.

  • No minimum deposit required
  • No overdraft fees
  • $4.95 monthly fee

Chase College Checking

Chase College Checking is Chase Bank’s version of student checking. This account is designed for customers who open an account between the ages of 17 and 24. Although there’s a $6 monthly maintenance fee, there are several ways to qualify for a waiver:

  • Be enrolled in college (up to five years)
  • Have a monthly direct deposit into the account
  • Keep an average daily balance of at least $5,000

If you link a Chase Savings account to this one for overdrafts, you’ll pay no monthly fees on the savings account. 

This account might be an easy and affordable option for college students who spend their time studying, as opposed to earning income. 

Chase High School Checking

Want to help your children learn about managing a budget and saving money? The Chase High School checking account is available to kids between the ages of 13 and 17 and has no monthly fee. A parent or guardian with an eligible Chase Bank checking account must be a co-owner on the account, and the account converts to a Total Checking account when the child reaches age 19.

Certificates of Deposit

Chase Bank CDs require $1,000 to open, and you can choose a term ranging from one month to 10 years. Given that Chase Bank is a traditional brick-and-mortar bank, it’s not surprising that rates are somewhat low. To maximize your rate, be sure to qualify for a “relationship rate” with a linked checking account and a purchase of at least $10,000.

These CDs are available for terms of 21, 24, 30, 36, 42, 48, 60, 84, and 120 months.

Chase Bank CD Rates as of March 19, 2020
1- 2- or 3-Month0.02%0.02%
21- to 120-Month*0.10%0.20%

Like most banks and credit unions, Chase Bank charges early withdrawal penalties on CDS that vary with term length. If you cash out before the CD matures, Chase deducts the penalty, which reduces the amount you receive.

Credit Cards

Chase Bank has a rich lineup of credit cards. Whether you’re building up travel points, pursuing cash back, consolidating debt, or running a business, you have numerous options to choose from. Several highlights include:

Travel Rewards Cards

Cash-Back Credit Cards

Balance Transfer Credit Cards

Business Credit Cards

Other Financial Products From Chase Bank

Chase Bank has a broad range of additional products and services:

  • Auto loans
  • Purchase mortgages
  • Refinance mortgages
  • Home equity loans
  • Home equity lines of credit (HELOCs)
  • IRAs
  • Self-directed trading
  • Managed investment portfolios
  • Financial advisers
  • Private banking
  • Business loans
  • Business checking accounts

Chase Bank Customer Service

Chase Bank earns high marks in customer satisfaction, in part due to customer service. The J.D. Power 2019 U.S. National Banking Satisfaction Study shows Chase Bank in first place, which isn’t surprising, given Chase’s resources. It makes sense that the bank would invest in technology, training, and staff to help clients keep their assets at Chase.

Customer service is available by phone seven days per week from 6 a.m. to midnight Eastern time. Business accounts and private client relationships have 24/7 access.

How to Bank With Chase Bank

To open an account, visit or go into a branch to open an account. If you have questions, call 1-800-935-9935. You’ll need to provide personal information when opening an account, which is normal (and required by law) for any financial institution in the U.S.

The Bottom Line


Chase Bank has the resources to offer a wide range of choices for businesses and consumers. If you earn at least $500 per month, there’s a good chance that you can use a checking account at Chase Bank with no monthly fee. You can also choose from a variety of credit cards that help you make the most of your spending. Chase Bank’s technology makes it easy to manage your accounts, and you can move money to other banks (if, say, you want to earn more interest) at no charge. Plus, you have access to branches in major metropolitan areas.


Like many brick-and-mortar banks, Chase Bank pays miserable rates on savings accounts, CDs, and interest-bearing checking accounts. Plus, you could pay monthly fees on your bank accounts that add up to more than you earn in interest. If you keep more than a few thousand dollars in a savings account, it probably makes sense to open an online bank account elsewhere and keep your savings there.


How to Contact Chase Bank Customer Service

According to Forbes, Chase Bank ranks number six in the nation in size. With branches around the world, Chase is a massive banking institution. Finding the right customer service representative for your needs can seem challenging, but it is not impossible. The following contact information should make it easier for you to reach the right customer service department when you need them.

Online banking, and online customer support, can save time and the frustration of waiting on hold. The customer service contact page is a great starting point for reaching Chase customer service. 

Personal checking and savings

You can open an account online, or sign in to your existing account to chat with customer service. For general inquiries, you can reach Chase at 1-877-260-2178 or 1-877-242-7372. For those outside the United States, call 1-713-262-3300. If you are hearing impaired, you can reach TDD/TTY at 1-800-242-7383.

With over 5,000 branches, you can find a branch close to you with this tool. You can also request a meeting with a local representative by filling out this form. 

To reach Chase via mail, send correspondence to National Bank By Mail, P.O. Box 6185, Westerville, OH 40386. For overnight or certified mail, address correspondence to National Bank By Mail, Mail code OH1-0333, 340 S. Cleveland Ave, Building 370, Westerville, OH 43081.

Business Services

Chase offers a wide array of business services. The easiest way to utilize customer service is by using the online customer service features. If you need to speak to a customer service representative, the following numbers should make it painless to connect with the support you need. 

Merchants can find a full range of services for accepting payments through Chase merchant services. For information and support, visit the support page. If you are having technical difficulties in accepting or processing payments, call 1-800-934-7717.

Outside the United States, call 1-212-270-6000. You can also reach technical support for merchants at [email protected]

Business checking account information can be accessed on this webpage. 

If you are interested in exploring Chase’s options for business loans and other services, visit this webpage to find information about available products. 

If you prefer to reach customer service via phone, Chase offers a variety of customer support numbers for business customers. 

Existing accounts—1-800-242-7338

Online Banking Technical Support—1-877-242-7372

Business Platinum Line—1-877-425-8100

Cash Management—1-800-606-7615

Merchant Services—1-888-886-8869

ACH Support—1-800-677-7477

Chase Business Customer Claims—1-866-564-2262

Debit Card Fraud Prevention—1-800-978-8664


To access customer service about Chase Investment Services, use the webpage or access the online ability to meet with an advisor. Chase also offers a page for learning and insights to help you establish and achieve your goals for investing wisely. 

Credit Cards

Chase offers a wide selection of credit cards to meet the needs of every customer. Visit the credit card resource center to find out what cards are available, use a side by side comparison tool, or apply for a card.

To reach customer service for personal credit cards, call 1-800-432-3117. International callers use 1-302-594-8200. Chase accepts operator relay calls. If you are deaf or have a speech disability, call 711 for assistance. 

To reach customer service for a business credit card, call 1-888-269-8690. International callers for business cards should call 1-480-350-7099.

To make payments by mail, use a check or money order with your name and account number. Mail to Cardmember Services, P.O. Box 6294, Carol Stream, IL 60197-6294.

For general inquiries, send mail to Card Services, P.O. Box 15298, Wilmington, DE 19850.

For members of the United States Military, you can access Chase Military Services at 1-877-469-0110 or by mail to SCRA Request, P.O. Box 183240, Columbus, OH 43218-3240.

If you have a dispute about a report to a credit bureau, send the information to Card Services, Credit Bureau Dispute Processing, P.O. Box 15369, Wilmington, DE 19850-5369.


Contact of JPMorgan Chase Bank customer service

Contact JPMorgan Chase Bank : Find below customer service details of JPMorgan Chase Bank, including phone and address. You can reach the below contacts for queries or complaints on JPMorgan Chase Bank accounts, deposits, investments, insurance, credit/debit cards, branch locations or other questions. Besides contact details, the page also offers information and links on JPMorgan Chase Bank services.

Chase Head Office
270 Park Avenue
New York, NY 10017-2014
United States

Chase Customer Service
Phone: 1-877-CHASEPC (1-877-242-7372)
Phone: 1-713-262-3300 (outside the US)
Phone: 1-800-242-7383 (TDD/TTY)

Other Contacts
Credit Cards: 1-800-432-3117
Personal Banking: 1-800-935-9935
Auto Loan: 1-800-336-6675
Home Equity Loans: 1-888-e4CHASE
Home Loans: 1-800-873-6577
Student Loans: 1-866-908-7479

Chase Online Banking
To access Chase online banking click here. Registered users can manage account, make transactions, pay bill and much more.

About JPMorgan Chase Bank
chaseChase began as The Manhattan Company in the year 1799. It is one of the oldest financial institutions in the US, employing over 240,000 people. Chase operates in some 60 countries and has assets of $2.3 trillion. The businesses of the leading global financial services firm include Branch, ATM, telephone and online banking, Credit cards, Small business, Home finance and home equity loans, Auto finance, Education finance, Retirement & Investing, Retail Checking, Investment Bank, Asset Management, Treasury Services, Private Banking, One Equity Partners, among others. The bank became JPMorgan Chase Bank after it merged with J.P. Morgan & Co. in 2000. Currently the bank operates over 5,000 branches and 16,000 ATMs.

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Chase Bank Review

Chase Bank, JPMorgan Chase & Co.’s consumer banking arm, is one of the nation’s largest full-service banks. It offers a broad range of financial products and services to individuals and businesses. In addition to checking, savings and CD accounts, Chase is well known for its extensive credit card offerings, including popular travel rewards and cash back credit cards. With options for adults, students and kids, Chase has accounts to fit most needs.

You can find Chase Bank branches and ATMs across the country, and it also maintains a robust online presence. This review focuses specifically on personal banking solutions offered by Chase Bank.

Account details and annual percentage yields (APYs) are accurate as of April 23, 2021.*

Account Basics


Chase Bank offers a robust selection of checking accounts to meet varying banking needs. Like its savings accounts, most of Chase’s checking accounts feature a monthly service fee. Chase generally offers ways to waive these fees, though.

Chase labels three of its checking accounts as “everyday” checking accounts. All three accounts offer access to nearly 16,000 ATMs and more than 4,700 branches nationwide. Each account offers online banking, online bill pay and mobile banking, as well as automatic transfers to Chase savings accounts.

The most popular of these accounts, according to Chase, is Chase Total Checking®. This account has a monthly maintenance fee of $12, which can be waived by meeting certain requirements. The account comes with a complimentary debit card. Be aware that Chase charges a $2.50 fee each time you use a non-Chase ATM on top of the ATM owner’s charges.

The other two everyday checking accounts are Chase Secure Banking℠ and Chase Premier Plus Checking. Chase Secure Banking has a monthly fixed fee of $4.95. Chase Premier Plus Checking has a monthly maintenance fee of $25, which can be waived by meeting certain requirements.

Two premium accounts, Chase Sapphire Banking and Chase Private Client Checking waive fees for non-Chase ATMs and for personal design checks. They also offer higher limits on Chase QuickDeposit℠ and Zelle® money transfers, fewer fees on specific services, and exclusive sports and entertainment benefits.

Both Chase Premier Plus Checking and Chase Sapphire Banking are interest-bearing accounts. Like most Chase accounts, the interest rates are well below the competitive rates offered by online banks. Premier Plus Checking has no fee for the first four non-Chase ATM transactions each statement period. Chase Sapphire Banking waives all fees for non-Chase ATM use.

One of the better offerings from the banking giant is Chase College Checking. The account is designed for college students ages 17 to 24. There is no monthly service fee for college students for up to five years while you attend school, provided you show proof of your student status. The account comes with a free debit card and account access online and through Chase’s mobile app.

Chase also offers a High School Checking account (ages 13 to 17) and Chase First BankingSM, a parent-owned account for children ages six to 17.

Below is a breakdown of all of Chase’s checking account offerings.


Chase Bank has two savings account offerings: Chase Savings and Chase Premier Savings. Neither account offers competitive rates, especially when compared with savings rates at many online banks.

Chase Savings is a basic interest-bearing savings account that earns a meager 0.01% APY on all balances. The account carries a $5 monthly maintenance fee, but it can be waived if you meet one of the following monthly criteria:

  • Maintain a $300 balance or more at the beginning of each day
  • Have $25 or more in Autosave or other recurring automatic transfers from a Chase personal checking account
  • You’re younger than 18 years old
  • Have a linked account from select Chase bank accounts

Chase Premier Savings features a $25 monthly management fee, but it can be waived by meeting one of these two monthly requirements:

  • Maintain a $1,500 balance or more at the beginning of each day
  • Have a linked Chase Premier Plus Checking or Chase Sapphire Checking account

The Premier Savings account offers tiered interest rates based on the account balance and whether you qualify for its relationship rates. Chase Premier Savings’ standard rate is 0.01% APY, but you can earn up to 0.05% APY if you have a linked Chase Premier Plus Checking or Chase Sapphire Checking account and meet monthly transaction requirements.

The account charge a $5 fee for select transactions over the limit of six per month.


Chase Certificates of Deposit are available in a host of term lengths, ranging from one month to 10 years. Opening a CD through Chase requires a $1,000 minimum deposit. The standard CD rate is 0.01% APY for all term lengths. Customers with a linked Chase checking account are eligible for higher relationship rates based on term length and account balance.

Chase also offers special CD ladder rates for Chase Private Client customers who open four CDs of varying term lengths simultaneously for the same amount.

Depending on term length, withdrawals from Chase CD accounts are subject to early withdrawal penalties up to 365 days of interest on the amount withdrawn (up to the total amount of interest earned during the current CD term). CDs automatically renew once they reach maturity. Customers can renew their CD, add funds, change terms or withdraw funds during the 10-day grace period following the maturity date.

CDs can be a great way to grow your savings over time, especially if you have funds you don’t need to access for a while.

Here are the current CD terms and rates available through Chase.

Other Accounts and Services

As mentioned, Chase offers full-service banking. Along with its bank accounts and credit card offerings, Chase is also home to other financial products like:

  • Auto loans
  • Home mortgage loans
  • Home refinancing
  • Home equity lines of credit (HELOCs)
  • J.P. Morgan wealth management and investment planning
  • Business banking, including checking, credit cards and merchant services
  • Commercial banking solutions

Access on the Go

Chase customers have access to the highly rated Chase mobile app. Available for iOS and Android, Chase’s mobile app offers 24/7 management for all of your Chase and J.P. Morgan accounts. The app gets 4.8 stars out of 5 on the App Store and 4.4 stars out of 5 on Google Play.

Mobile app features include:

  • Account management
  • Electronic transfers
  • Mobile check deposit
  • Bill pay service
  • Zelle compatibility
  • Wire transfers
  • Automated savings
  • Account alerts and notifications
  • Card lock

Chase customers also can access their accounts at any time online. Customer support is available via phone by calling 1-800-935-9935. You also can get help by messaging Chase on Facebook, or Twitter at @ChaseSupport.

For those looking for local banking support, Chase currently operates over 4,700 local branches and 16,000 ATMs across the U.S.


  • Over 4,700 branches and 16,000 ATMs nationwide
  • Frequently offers bonuses to new customers who open accounts
  • Highly rated mobile app


  • Low interest rates on CDs, savings and checking accounts
  • Monthly fees with most accounts if you don’t qualify for waivers
  • ATM fee at out-of-network ATMs with Chase’s basic accounts

How Chase Bank Stacks Up

Chase Bank offers ample banking products to meet the needs of most individuals. Still, low interest rates keep it from being a viable option for people who want to maximize their savings. Monthly service fees are also an issue for those who don’t want to pay for banking services, although most fees can be waived if you can meet specific monthly requirements.

Chase maintains a strong digital footprint with its popular mobile app and online banking platform. Yet, it still offers an extensive local presence for individuals who prefer in-person banking services. If you can avoid the monthly fees, Chase is a solid option for your personal banking needs.

Frequently Asked Questions (FAQs)

Is Chase Bank FDIC insured?

Yes, all Chase bank accounts are FDIC insured (FDIC# 628) up to $250,000 per depositor, for each account ownership category, in the event of a bank failure.

Chase Bank employs numerous safety measures to ensure its customers’ safety. Security measures include the latest encryption technology, multiple authentication checks and account activity monitoring.

Does Chase Bank offer any loans?

Yes, Chase is home to several loan products, including auto loans, home mortgages and home equity lines of credit (HELOCs).

How do I speak to a live person at Chase Bank?

You can reach Chase Customer Service at 1-800-935-9935 Monday through Friday, 8 a.m. to 12 a.m. EST and Saturday and Sunday, 8 a.m. to 8 p.m. EST.

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