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Welcome to the Yahoo Privacy Policy

Last updated: September 2021

  1. About Yahoo
    1. Yahoo, previously known as Verizon Media, is a technology and media company that provides a range of services. We serve our consumers, partners, advertisers and talent through our portfolio of digital platforms, products and services offered under our AOL, Yahoo and other brands.

    2. We provide control tools to help you manage your experience with us. If you have an existing Yahoo or AOL account, you will need to agree to this Privacy Policy. If you have not yet agreed to this Privacy Policy, the legacy Yahoo Privacy Policy or legacy Oath Privacy Policy (for AOL) still apply to your account. For Yahoo products or services that are accessed without signing in to an account, this Privacy Policy applies to those products and services as of May 25, 2018. If you are creating a new account, the terms below apply starting today.

    3. Except as set out elsewhere in this Privacy Policy, when we refer to ‘Yahoo’, it means Yahoo Inc., the US-established company that supplies the Services to you (and acts as data controller of the personal data Yahoo collects when you use those Services).
  2. Our Privacy Pledge
    1. Our commitment is to put users first. We strive to be transparent about how we collect and use your information, to keep your information secure and to provide you meaningful choices.

    2. This Privacy Policy is meant to help you understand what information Yahoo, its affiliates and its house of global brands (“Yahoo,” “us,” “our” or “we”) collect, why we collect it and what we do with it. This policy applies to Yahoo brands, websites, apps, advertising services, products, services or technologies (we’ll collectively refer to these as “Services”). Additional privacy practices for certain Services can be found in Details for Specific Products and Services.

  3. Your Controls
    1. We believe you should have tools to control your information. You can find controls to manage or review your account information, marketing preferences, location data, and search history at Privacy Controls. Some of our Services provide additional controls and privacy practices. (See, Details for Specific Products and Services)

  4. Information Collection and Use - General
    1. Certain categories of information collected by Yahoo are necessary to use our Services, such as the information you must provide when registering for some Services. We may collect and combine information when you interact with Yahoo Services information outlined below:

    2. Information You Provide to Us. We may collect the information that you provide to us, such as:

      1. When you create an account with a Yahoo Service or brand. (Please note, when you use our Services, we may recognize you or your devices even if you are not signed in to our Services.) Yahoo may use device IDs, cookies, and other signals, including information obtained from third parties, to associate accounts and/or devices with you.

      2. When you use our Services to communicate with others or post, upload or store content (such as comments, photos, voice inputs, videos, emails, messaging services and attachments).

      3. Yahoo analyzes and stores all communications content, including email content from incoming and outgoing mail. This allows us to deliver, personalize and develop relevant features, content, advertising and Services.

      4. When you otherwise use our Services, such as title queries, watch history, page views, http bankofamerica com activate queries, view the content we make available or install any Yahoo software such as plugins.

      5. When you sign up for paid Services, use Services that require your financial information or complete transactions with us or our business partners, we may collect your payment and billing information.

    3. Device Information. We collect information from your devices (computers, mobile phones, tablets, etc.), including information about how you interact with our Services and those of our third-party partners and information that allows us to recognize and associate your activity across devices and Services. This information includes device specific identifiers and information such as IP address, cookie information, mobile device and advertising identifiers, browser version, operating system type and version, mobile network information, device settings, and software data. We may recognize your devices to provide you with personalized experiences and advertising across the devices you use. 

    4. Location Information. We collect location information from a variety of sources. You can learn more about and manage your location permissions on our Locations page and by visiting the location settings tool on your devices.

    5. Information from Cookies and Other Technologies.

      1. We collect information when you does aol have a customer service number content, advertising, sites, interactive widgets, applications, and other products (both on and off of our Services) where Yahoo data collection technologies (such as web beacons, development tools, cookies and other technologies, etc.) are present. These data collection technologies allow us to understand your activity on and off our Services and to collect and store information when you interact with Services we offer to partners.

      2. This information also includes the kind of content or ads served, viewed or clicked on; the frequency and duration of your activities; the sites or apps you used before accessing our Services and where you went next; whether you engaged with specific content or ads; and whether you went on to visit an advertiser's website, downloaded an advertiser’s app, purchased a product or service advertised, or took other actions. 

    6. Information from Others. We collect information about you when we receive it from other users, third-parties, and affiliates, such as: 

      1. When you connect your account to third-party services or sign in using a third-party partner (like Facebook or Twitter).

      2. From publicly-available sources.

      3. From advertisers about your experiences or interactions with their offerings.

      4. When we obtain information from third-parties or other companies, such as those that use our Services. This may include your activity on other sites and apps as well as information those third-parties provide to you or us. 

  5. How We Use This Information
    1. We are able to deliver, personalize, and improve our Services by combining and using the information we have about you (including information we receive on and off our Services) to understand how you use and interact with our Services and the people or things you’re connected to and interested in. We also may use the information we have about you for the following purposes: 

      1. Provide, maintain, improve, and develop relevant features, content, and Services.

      2. Analyze your content and other information (including emails, instant messages, does aol have a customer service number photos, attachments, and other communications). You can review and control certain types of information tied to your Yahoo account by using Privacy Controls. 

      3. Fulfill your requests and when authorized by you. 

      4. Help advertisers and publishers connect to offer relevant advertising in their apps and websites.

      5. Match and serve targeted advertising (across devices and both on and off of our Services) and provide targeted advertising based on your device activity, inferred interests and location information.

      6. Contact you with information about your account or with marketing messages, which you can also control. 

      7. Associate your activity across our Services and your different devices as well as associate any accounts you may use across Yahoo Services together. We may associate activity and accounts under a single user ID. 

      8. Carry out or support promotions.

      9. Conduct research and support innovation. 

      10. Create analytics and reports for external parties, including partners, publishers, advertisers, apps, third-parties and the public regarding the use of and trends within our Services and ads, including showing trends to partners regarding general preferences, the effectiveness of ads and information on user experiences. These analytics and reports may include aggregate or pseudonymized information.

      11. Provide location-based Services, advertising, search results, and other content consistent with your location settings.

      12. Combine information we have about you with information we obtain from business partners or other companies, such as your activities on other sites and apps.

      13. Detect and defend against fraudulent, abusive, or unlawful activity.

    2. We provide you with controls to manage your experience with us. For example, you can review or edit your account information, manage your marketing preferences, or opt out of targeted ads. If you opt out, you will continue to see ads, but they may not be as relevant or useful to you. 

    3. If you are located in the European Union or European Economic Area or in the UK (EU/EEA/UK), please see Section 10 “Our Legal Bases for Processing Information” for more information that applies to your use of our Services.
  6. How We Share This Information
    1. Yahoo shares information within its affiliated brands and companies. We also share information we have about you for the purposes described in this Privacy Policy, including to provide Services that you have requested (including when you connect with third-party apps and widgets). We do not sell, license or share information that individually identifies our customers with companies, organizations or individuals outside of Yahoo unless one of the following circumstances applies:

      1. With Your Consent. We will share information with companies, organizations or individuals outside of Yahoo when we have your consent. 

      2. Within Yahoo. Information may also be shared within Yahoo, including with other Yahoo Services and affiliates. Yahoo affiliates may use the information in a manner consistent with their privacy policies.

      3. With Partners. We may share your information with nonaffiliated companies who are:

        • Trusted Partners. We provide user information to trusted partners who work on behalf of or with Yahoo based on our directions and in compliance with appropriate confidentiality measures. Learn more. 

        • Advertising, Analytics and Business Partners (Limited to Non-Personally Identifiable Information). We may share aggregated or pseudonymous information (including demographic information) with partners, such as publishers, advertisers, measurement analytics, apps, or other companies. For example, we may tell an advertiser how its ads performed or report how many people installed an app after seeing a promotion. We do not share personally identifiable information (like phone number or email address) with these partners, such as publishers, advertisers, ad agencies, or analytics partners.

        • When you use third-party apps, websites or other products integrated with our Services, they may collect information about your activities subject to their own terms and privacy policies. 

        • We allow other companies that show advertisements on our webpages or apps to collect information from your browsers or devices. Other companies' use of cookies and other data collection technologies are subject to their own privacy policies, not this one. Like many companies, we may allow cookie matching with select partners. But, these parties are not authorized to access Yahoo cookies.

      4. For Legal and Other Purposes. We may access, preserve and disclose information to investigate, prevent, or take action in connection with: (i) legal process and legal requests; (ii) enforcement of the Terms; (iii) claims that any content violates the rights of third-parties; (iv) requests for union savings bank com service; (v) technical issues; (vi) protecting the rights, property or personal safety of Yahoo, its users or the public; (vii) establishing or exercising our legal rights or defending against legal claims; or (viii) as otherwise required by law.

      5. New Ownership. If the ownership or control of all or part of Yahoo or a specific Services changes as a result of a merger, acquisition or sale of assets, we may transfer your information to the new owner. 

  7. Details for Specific Products and Services
    1. Additional privacy practices for certain Yahoo Services are included here.

  8. Information Security and Data Retention
    1. Yahoo has technical, administrative and physical safeguards in place to help protect against unauthorized access, use or disclosure of customer information we collect or store. 

    2. Yahoo will retain your personal information for as long as necessary to provide the applicable Yahoo Services to you. In some cases, Yahoo has certain business or legal requirements that result in an obligation to retain your personal information for an extended period of time. These obligations may include financial record keeping, ensuring continuity of our products or services, security, fraud, and abuse prevention, or compliance with our legal obligations. In some limited cases, we may keep data for longer than needed for the purposes set out in the Yahoo Privacy Dashboard, such as: (i) replicating or backing up certain data to “offline” storage for disaster recovery purposes; (ii) truncating, redacting or summarizing raw data, log files and database records into statistical aggregate data or probabilistic data structures to understand long term trends; (iii) maintaining de-identified data for varying periods for research, reporting and product testing or development (in these cases, unique identifiers and linkages to existing data about you are broken or removed so that this data is no longer associated with you, your browser, or device); or (iv) keeping and using certain data to comply with our legal obligations, resolve disputes or enforce our agreements (for example, we might keep data associated with an account subject to litigation or a request from law enforcement). For specific information about your personal information or how your personal information is processed by a particular Yahoo product or service you may interact with, please log into the Yahoo Privacy Dashboard.

  9. Protecting Children’s Privacy
    1. Our Services are for a general audience. We do not knowingly collect, use, or share information that could reasonably be used to identify children under age 13 without prior parental consent or consistent with applicable law. With parental permission, a child under age 13 might have a Yahoo Family Account. Visit Children's Privacy & Family Accounts to learn more about children’s privacy at Yahoo.

  10. Our Legal Bases for Processing Information. We mainly rely on three separate bases to lawfully process your information. First, we need to process your information in certain ways to provide our services to you, in accordance with our Terms of Service. This processing is necessary to perform the contract between you and us. Second, where you have given us consent to use your information in certain ways, we will rely on your consent. Third, in certain cases, we may process your information where necessary for the purposes of our legitimate interests or the legitimate interests of third parties, where those legitimate interests are not overridden by your rights or interests. Occasionally, Yahoo may rely on other legal bases to process your information, such as to protect a user’s vital interests (such as where there is a risk of imminent harm) or to comply with a legal obligation. Please see our Legal bases page for more information.

  11. Data Processing and Transfers

    1. When you use or interact with any of our Services, you consent to the data processing, sharing, transferring and uses of your information as outlined in this Privacy Policy. Regardless of the country where you reside, you authorize us to transfer, process, store and use your information in countries other than your own in accordance with this Privacy Policy and to provide you with Services. Some of these countries may not have the same data protection safeguards as the country where you reside. 

    2. Yahoo processes information related to individuals in the EU/EEA/UK and transfers that information from the EU/EEA/UK through various compliance mechanisms, including data processing agreements based on the European Commission’sA Standard Contractual Clauses. By using our Services, you consent to us transferring information about you to these countries. For more information, please visit our Data Transfer page.

    3. The United States and other non-EU/EEA/UK countries have different laws on data protection and rules in relation to government access to information. If you are based in the EU/EEA/UK, when your data is moved from your home country to a third country outside the EU/EEA/UK, some of these countries may not have the same data protection safeguards as your home country.

  12. Other Important Information
    1. This Privacy Policy Applies Only to Yahoo. This Privacy Does aol have a customer service number does not apply to the practices of companies that Yahoo does not own or control, or to people that Yahoo does not employ or manage. In addition, some affiliated products may have different privacy policies and practices that are not subject to this Privacy Policy. 

  13. Changes
    1. We may update this Privacy Policy from time to time, so you should check it periodically. If we make changes that are material we will provide you with appropriate notice before such changes take effect.

  14. Questions & Suggestions
    1. If you have questions, suggestions, or wish to make a complaint, please complete a feedback form or you can contact us at:

      Customer Care - Privacy Policy Issues
      701 First Avenue
      Sunnyvale, CA 94089

    2. If you wish to contact our Data Protection Officer, you can do so by post to: Attn: Data Protection Officer, Yahoo EMEA, 5-7 Point Square, North Wall Quay, Dublin 1, Ireland.

    3. Our Article 27 Representative can be contacted by email at [email protected], or by post at:

      MHC GDPR Representative
      Mason Hayes and Curran Professional Services Limited
      South Bank House
      Barrow Street
      Dublin 4

  15. Recent Versions

    1. May 2018 - update to privacy notice;

    2. October 2019 - Oath to Verizon Media name change;

    3. October 2020 - updates to data transfers and legal bases; and

    4. September 2021 - updates to reflect name change; additional information added regarding data retention.


Get help from AOL customer support

The AOL Help site is your starting point for getting support from AOL. Support may come via email, chat, phone, social media, or help articles, depending on the question or issue you have.

Email support

1. Go to the AOL Help site.
2. On the left, click Support Options.
3. In the "Email Us" section, click Email Us.
4. Enter your info and click Submit.

Phone support

Phone support is available for account and password reset help. Review our support options page for contact info and hours of operation.

Social media support

Still need help? Find us on Twitter or Facebook.

Paid members

In addition to the support options listed above, paid members also have access to the options below.

24/7 phone support

24/7 phone support is available for all your technical and connection support needs. Review our support options page for more info.

Chat support

Chat support is available 8am - 1am ET, daily.

1. Go to the AOL Help site.
2. On the left, click Support Options.
3. In the "Chat With Us" section, click Chat Now.
4. Enter your info and click Start Live Chat.

Did you find this information helpful?



AIM (software)

Instant messaging service

AIM (AOL Instant Messenger) was an instant messaging and presencecomputer program created by AOL, which used the proprietaryOSCAR instant messaging protocol and the TOC protocol to allow registered users to communicate in real time.

AIM was popular from the late 1990s to the late 2000s, in North America, and was the leading instant messaging application in that region. Teens and college students were known to use the messenger's away message feature to keep in touch with friends, often frequently changing their away message throughout a day or leaving a message up with one's computer left on to inform buddies of their ongoings, location, parties, thoughts, or jokes.[1] AIM's popularity declined steeply in the early 2010s, as Gmail's Google Talk, SMS, and Internet social networks, like Facebook gained popularity, and its fall has often been compared with other once-popular Internet services, such as Myspace.[2][3]

In June 2015, AOL was acquired by Verizon Communications.[4][5] In June 2017, Verizon combined AOL and Yahoo into its subsidiary Oath Inc. (now called Verizon Media). The company discontinued AIM as a service on December 15, 2017.[6]


In May 1997, AIM was released unceremoniously as a stand-alone download for Microsoft Windows.[2] AIM was an outgrowth of "online messages" in the original platform written in PL/1 on a Stratus computer by Dave Brown. At one time, the software had the largest share of the instant messaging market in North America, especially in the United States (with 52% of the total reported as of 2006[update]).[7] This does not include other instant messaging software related to or developed by AOL, such as ICQ and iChat.

AIM version 4.7 (released 2001)

During its heyday, its main competitors were ICQ (although AOL acquired ICQ in 1998), Yahoo! Messenger and MSN Messenger. AOL particularly had a rivalry or "chat war" with PowWow and Microsoft, starting in 1999. There were several attempts from Microsoft to simultaneously log into their own and AIM's protocol servers. AOL was not happy about this and started blocking MSN Messenger from being able to access AIM.[8][9] This led to efforts by many companies to challenge the AOL and Time Warner merger on the grounds of antitrust behaviour, leading to the formation of the OpenNet Coalition.[10]

AIM version 6.8 (released 2008)

Official mobile versions of AIM appeared as early as 2001 on Palm OS through the AOL application.[11] Third-party applications allowed it to be used in 2002 for the Sidekick.[12] A version for Symbian OS was announced in 2003[13] and others for BlackBerry[14] and Windows Mobile[15]

After 2012, stand-alone official AIM client software includes advertisements and was available for Microsoft Windows, Windows Mobile, Classic Mac OS, macOS, Android, iOS, BlackBerry OS.[16]

Usage decline and product sunset[edit]

Around 2011, AIM started to lose popularity rapidly, partly due to the quick rise of Gmail and its built-in real-time Google Chat instant messenger integration in 2011 and because many people migrated to SMS or iMessagestext messaging and later, social networking websites and apps for instant messaging, in particular, Facebook Messenger, which was released as a standalone application the same year. AOL made a partnership to integrate AIM messaging in Google Talk, and had a feature for AIM users to send SMS messages directly from AIM to any number, as well as for SMS users to send an IM to any AIM user.[17]

As of June 2011, one source reported AOL Instant Messenger market share had collapsed to 0.73%.[18] However, this number only reflected installed IM applications, and not active users. The engineers responsible for AIM claimed that they were unable to convince AOL management that free was the future.[2]

On March 3, 2012, AOL ended employment of AIM's development staff while leaving it active and with help support still provided.[19] On October 6, 2017, it was announced that the AIM service would be discontinued on December 15;[20][6][21] however, a non-profit development team known as Wildman Productions started up a server for older versions of AOL Instant Messenger, known as AIM Phoenix.[22]

The "AIM Man"[edit]

The AIM mascot was designed by JoRoan Lazaro and was implemented in the first release in 1997. This was a yellow stickman-like figure, often called the "Running Man". The mascot appeared on all AIM logos and most wordmarks, and always appeared at the top of the buddy list. AIM's popularity in the late 1990s and the 2000s led to the "Running Man" becoming a familiar brand on the Internet. After over 14 years, the iconic logo disappeared as part of the AIM rebranding in 2011. However, in August 2013, the "Running Man" returned.[23]

In 2014, a Complex editor called it a "symbol of America".[24] In April 2015, the Running Man was officially featured in the Virgin London Marathon, dressed by a person for the AOL-partnered Free The Children charity.[25]


The standard protocol that AIM clients used to communicate is called Open System for CommunicAtion in Realtime (OSCAR). Most AOL-produced versions of AIM and popular third party AIM clients use this protocol. However, AOL also created a simpler protocol called TOC that lacks many of OSCAR's features, but was sometimes used for clients that only require basic chat functionality. The TOC/TOC2 protocol specifications were made available by AOL, while OSCAR is a closed protocol that third parties had to reverse-engineer.

In January 2008, AOL introduced experimental Extensible Messaging and Presence Protocol (XMPP) support for AIM,[26] allowing AIM users to communicate using the standardized, open-source XMPP. However, in March 2008, this service was discontinued.[27] In May 2011, AOL started offering limited XMPP support.[28] On March 1, 2017, AOL announced (via XMPP-login-time messages[29]) that the AOL XMPP gateway would be desupported, effective March 28, 2017.


For privacy regulations, AIM had strict age restrictions. AIM accounts are available only for people over the age of 13; children younger than that were not permitted access to AIM.[30]

Under the AIM Privacy Policy, AOL had no rights to read or monitor any private communications between users. The profile of the user had no privacy.[30]

In November 2002, AOL targeted the corporate industry with Enterprise AIM Services (EAS), a higher security version of AIM.[31]

If public content was accessed, it could be used for online, print or broadcast advertising, etc. This was outlined in the policy and terms of service: ". you grant AOL, its parent, affiliates, subsidiaries, assigns, agents and licensees the irrevocable, perpetual, worldwide right to reproduce, display, perform, distribute, adapt and promote this Content in any medium". This allowed anything users posted to be used without a separate christmas tree in the park san jose for permission.[30]

AIM's security was called into question. AOL stated that it had taken great pains to insure that personal information will not be accessed by unauthorized members, but that it cannot guarantee that it will not happen.[30]

AIM was different from other clients, such as Yahoo! Messenger, in that it did not require approval from users to be added to other users' buddy lists. As a result, it was possible for users to keep other unsuspecting users on their buddy list to see when they were online, read their status and away messages, and read their profiles. There was also a Web API to display one's status and away message as a widget on one's webpage.[32] Though one could block a user from communicating with them and seeing their status, this did not prevent that user from creating a new account that would not automatically be blocked and therefore able to track their status. A more conservative privacy option was to select a menu feature that only allowed communication with users on one's buddy list; however, this option also home depot mankato store hours the side-effect of blocking all users who were not on one's buddy list.

Chat robots[edit]

AOL and various other companies supplied robots (bots) on AIM that could receive messages and send a response based on the bot's purpose. For example, bots could help with studying, like StudyBuddy. Some were made to relate to children and teenagers, like Spleak.

Others gave advice. The more useful chat bots had features like the ability to play games, get sport scores, weather forecasts or financial stock information. Users were able to talk to automated chat bots that could respond to natural human language. They were primarily put into place as a marketing strategy and for unique advertising options. It was used by advertisers to market products or build better consumer relations.[33]

Before the inclusions of such does aol have a customer service number, the other bots DoorManBot and AIMOffline provided features that were provided by AOL for those who needed it. ZolaOnAOL and ZoeOnAOL were short-lived bots that ultimately retired their features in favor of SmarterChild.

URI scheme[edit]

AOL Instant Messenger's installation process automatically installed an extra URI scheme ("protocol") handler into some Web browsers, so URIs beginning "" could open a new AIM window with specified parameters. This was similar in function to the URI scheme, which created a new e-mail message using the system's default mail program. For instance, a webpage might have included a link like the following in its HTML source to open a window for sending linkedin customer service telephone number uk message to the AIM user notarealuser:

<a href="aim:goim?screenname=notarealuser">Send Message</a>

To specify a message body, the parameter was used, so the link location would have looked like this:


To specify an away message, the message parameter was used, so the link location would have looked like this:


When placing this inside a URL link, an AIM user could click on the URL link and the away message "Hello, my name is Bill" would instantly become their away message.

To add a buddy, the addbuddy message was used, with the "screenname" parameter


This type of link was commonly found on forum profiles to easily add contacts.


AIM had security weaknesses that have enabled exploits to be created that used third-party software to perform malicious acts on users' computers.[34] Although most were relatively harmless, such as being kicked off the AIM service, others performed potentially dangerous actions, such as sending viruses. Some of these exploits relied on social engineering to spread by automatically sending instant messages that contained a Uniform Resource Locator (URL) accompanied by text suggesting the receiving user click on it, an action which leads to infection, i.e., a trojan horse. These messages could easily be mistaken as coming from a friend and contain a link to a Web address that installed software on the user's computer to restart the cycle.

Users also have reported sudden additions of toolbars and advertisements from third parties in the newer version of AIM. Multiple complaints about the lack of control of third party involvement have caused many users to stop using us bank flexperks rewards card service.[34]


iPhone application[edit]

On March 6, 2008, during Apple Inc.'s iPhone SDK event, AOL announced that they would be releasing an AIM application for iPhone and iPod Touch users. The application was available for free from the App Store, but the company also provides a paid version, which displays no advertisements. Both were available from the App Store. The AIM client for iPhone and iPod Touch supported standard AIM accounts, as well as MobileMe accounts. There was also an express version of AIM accessible through the Safari browser on the iPhone and iPod Touch.[35]

In 2011, AOL launched an overhaul of their Instant Messaging service. Included in the update was a brand new iOS application for iPhone and iPod Touch that incorporated all the latest features. A brand new icon was used for the application, featuring the new cursive logo for AIM. The user-interface was entirely redone for the features including: a new buddy list, group messaging, in-line photos and videos, as well as improved file-sharing.[36]

Version 5.0.5, updated in March 2012, it supported more social stream features, much like Facebook and Twitter, as well as the ability to send voice messages up to 60 seconds long.[37]

iPad application[edit]

On April 3, 2010, Apple released the first generation iPad. Along with this newly released device AOL released the AIM application for iPad. It was built entirely from scratch for the new version iOS with a specialized user-interface for the device. It supports geo location, Facebook status updates and chat, Myspace, Twitter, YouTube, Foursquare and many social networking platforms.[38]

AIM Express[edit]

AIM Express ran in a pop-up browser window. It was intended for use by people who are unwilling or unable to install a standalone application or those at computers that lack the AIM application. AIM Express supported many of the standard features included in the stand-alone client, but did not provide advanced features like file transfer, audio chat, video conferencing, or buddy info. It was implemented in Adobe Flash.[39] It was an upgrade to the prior AOL Quick Buddy, which was later available for older systems that cannot handle Express before being discontinued. Express and Quick Buddy were similar to MSN Web Messenger and Yahoo! Web Messenger. This web version evolved into's web-based messenger.

AIM Pages[edit]

AIM Pages was a free website released in May 2006 by AOL in replacement of AIMSpace.[40] Anyone who had an AIMuser name and was at least 16 years of age could create their own web page (to display an online, dynamic profile) and share it with buddies from their AIM Buddy list.


AIM Pages included links to the email and Instant Message of the owner, along with a section listing the owners "buddies", which included AIM user names. It was possible to create modules in a Module T microformat.[41] Video hosting sites like Netflix and YouTube could be added to ones AIM Page, as well as other sites like It was also possible to insert HTML code.

The main focus of AIM Pages was the integration of external modules, like those listed above, into the AOL Instant Messenger experience.[42]


By late 2007, AIM Pages had been discontinued.[41] After AIM Pages shutdown, links to AIM Pages were redirected to AOL Lifestream,[42] AOL's new site aimed at collecting external modules in one place, independent of AIM buddies.[43] AOL Lifestream was shut down February 24, 2017.[44]

AIM for Mac[edit]

AOL released an all-new AIM for the Macintosh on September 29, 2008 and the final build on December 15, 2008. The redesigned AIM for Mac is a full universal binaryCocoa API application that supports both Tiger and Leopard — Mac OS X 10.4.8 (and above) or Mac OS X 10.5.3 (and above). On October 1, 2009, AOL released AIM 2.0 for Mac.

AIM real-time IM[edit]

This feature is available for AIM 7 and allows for a user to see what the other is typing as it is being done. It was developed and built with assistance does aol have a customer service number Trace Research and Development Centre at University of Wisconsin–Madison and Gallaudet University. The application provides visually impaired users the ability to convert messages from text (words) to speech.[45] For the application to work users must have AIM 6.8 or higher, as it is not compatible with older versions of AIM software, AIM for Mac or iChat.[45]

AIM to mobile (messaging to phone numbers)[edit]

This feature allows text messaging to a phone number (text messaging is less functional than instant messaging).[46]

Discontinued features[edit]

AIM Phoneline[edit]

AIM Phoneline was a Voice over IP PC-PC, PC-Phone and Phone-to-PC service[47][48][49] provided via the AIM application. It was also known to work with Apple's iChat Client. The service was officially closed to its customers on January 13, 2009. The closing of the free service caused the number associated with the service to be disabled and not transferable for a different service.[50] AIM Phoneline website was recommending users switch to a new service named AIM Call Out, also discontinued now.[51]

Launched on May 16, 2006, AIM Phoneline provided users the ability to have several local numbers, allowing AIM users to receive free incoming calls.[52] The service allowed users to make calls to landlines and mobile devices through the use of a computer. The service, however, was only free for receiving and AOL charged users $14.95 a month for an unlimited calling plan.[53] In order to use AIM Phoneline users had to install the latest free version of AIM Triton software and needed a good set of headphones with a boom microphone. It could take several days after a user signed up before it started working.[53]

AIM Call Out[edit]

AIM Call Out is a discontinued Voice over IP PC-PC, PC-Phone and Phone-to-PC service provided by AOL via its AIM application that replaced the defunct AIM Phoneline service in November 2007.[54] It did not depend on the AIM client and could be used with only an AIM screenname via the WebConnect feature or a dedicated SIP device. The AIM Call Out service was shut down on March 25, 2009.[55]


On November 4, 2014, AIM scored one out of seven points on the Electronic Frontier Foundation's secure messaging scorecard. AIM received a point for encryption during transit, but lost points because communications are not encrypted with a key to which the provider has no access, i.e., the communications are not end-to-end encrypted, users can't verify contacts' identities, past messages are not secure if the encryption keys are stolen, (i.e., the service does not provide forward secrecy), the code is not open to independent review, i.e., the code is not open-source), the security design is not properly documented, and there has not been a recent independent security audit.[56][57]BlackBerry Messenger, Ebuddy XMS, Hushmail, Kik Messenger, Skype, Viber, and Yahoo! Messenger also scored one out of seven points.[56]

See also[edit]


  1. ^"Away messages keep users in touch".
  2. ^ abcAbbruzzese, Jason (April 15, 2014). "The Rise and Fall of AIM, the Breakthrough AOL Never Wanted". Mashable. Retrieved December 13, 2020.
  3. ^"AOL Instant Messenger is shutting down after 20 years".
  4. ^Imbert, Fred (May 12, 2015). "Verizon to buy AOL for $4.4B; AOL shares soar". CNBC. Retrieved May 12, 2015.
  5. ^Sawers, Paul (June 23, 2015). "Verizon completes $4.4B acquisition of AOL". VentureBeat. Retrieved June 23, 2015.
  6. ^ abAlbers, Michael. "Our Yellow Running Man is Ready to Retire". AOL Instant Messenger (AIM) on Tumblr. Oath Inc. Retrieved October 5, 2017.
  7. ^"IM Market Share — BigBlueBall Forums". Archived from the original on October 30, 2010. Retrieved December 4, 2010.
  8. ^Warren, Tom (April 21, 2014). "Inside Microsoft's '90s chat war with AOL". Retrieved January 15, 2017.
  9. ^"Chat Wars". March 25, 2014. Retrieved January 15, 2017.
  10. ^"AOL & Partners Announce Formation of OpenNet Coalition". HPCwire. February 5, 1999. Retrieved December 13, 2020.
  11. ^"Palm introduces new m105 PDA". Macworld. March 6, 2001. Retrieved April 27, 2019.
  12. ^Geller, Jonathan S. (October 2, 2007). "Mobile IM clients: Sidekick, Helio Ocean, BlackBerry, iPhone, and more". Retrieved January 15, 2017.
  13. ^Charny, Ben. "AOL and Symbian cosy up". ZDNet. Retrieved April 27, 2019.
  14. ^"Get your official BlackBerry IM clients now, if you dare". Engadget. Retrieved April 27, 2019.
  15. ^"AIM's Windows Mobile chat app nails a bullseye — The Download Blog — CNET". Retrieved January 15, 2017.
  16. ^"Products AIM". Products AIM. Retrieved December 4, 2010.
  17. ^"How to Send Text Messages to an AIM Account".
  18. ^"OPSWAT Market Share Report June 2011"(PDF). Archived from the original(PDF) on January 2, 2013. Retrieved August 11, 2011.
  19. ^Biddle, Sam. "AIM Is (Unofficially) Dead does aol have a customer service number. Retrieved January 15, 2017.
  20. ^"AIM Sunset". AOL Help Article. Archived from the original on October 6, 2017. Retrieved October 6, 2017.
  21. ^Molina, Brett (October 6, 2017). "RIP AIM: AOL Instant Messenger dies in December". USA Today. Retrieved October 6, 2017.
  22. ^Brown, Dalvin (June 26, 2018). "AOL's instant messenger is back: Meet AIM Phoenix". USA Today.
  23. ^LaFrance, Adrienne (December 11, 2014). "The Story Behind AOL's Iconic Yellow Running Man". Retrieved January 15, 2017.
  24. ^"AOL Designer Explains the Company's Iconic Yellow Running Man Logo". Retrieved January 15, 2017.
  25. ^"AOL's Running Man takes part in London Marathon in Support of Free The Children". Archived from the original on March 4, 2016. Retrieved January 15, 2017.
  26. ^Florian Jensen (January 17, 2008). "AOL adopting XMPP aka Jabber". Archived from the original on January 20, 2008. Retrieved January 17, 2008.
  27. ^"XMPP ~ Computer Science ~ 3073 ~". Retrieved September 27, 2021.
  28. ^"AOL XMPP Gateway". May 14, 2011. Archived from the original on May 22, 2011. Retrieved May 14, 2011.
  29. ^"Fwd: AOL". March 1, 2017. Archived from the original on March 2, 2017. Retrieved March 1, 2017.
  30. ^ abcdBrandon De Hoyos. "AIM Privacy -- Terms of Service Policy -- AIM Privacy". Tech. Archived from the original on September 28, 2015. Retrieved August 10, 2015.
  31. ^Weiss, Todd R. (November 11, 2002). "AOL Takes AIM at Corporate Instant Messaging Users". Computerworld. Retrieved April 27, 2019.
  32. ^"Integrate Your Site with AIM in 3 Easy Steps"(PDF). AOL Developer Network. AOL Inc. p. 2. Archived from the original(PDF) on July 26, 2011. Retrieved August 9, 2011.
  33. ^"tries out new IM chat bot". CNET. January 27, 2003. Retrieved October 27, 2015.
  34. ^ ab"Reviews of AOL Instant Messenger for Windows". January 8, 2011. Retrieved March 28, 2012.
  35. ^"Apple Releases iPhone SDK, Demos Spore, Instant Messaging". Mac Rumors. March 6, 2008. Retrieved December 4, 2010.
  36. ^"AOL Overhauls AIM, Adds New iPhone App". PC Magazine. November 16, 2011. Retrieved March 25, 2012.
  37. ^"AIM for iPhone 5.0.5". Softpedia. March 20, 2012. Archived from the original on December 27, 2011. Retrieved March 25, 2012.
  38. ^"AIM for iPad Approved, Screenshot". MacStories. April 1, 2010. Retrieved March 25, 2012.
  39. ^"Products – Express". Archived from the original on December 5, 2010. Retrieved December 4, 2010.
  40. ^Cashmore, Pete (May 11, 2006). "AIM Pages". Mashable. Retrieved September 24, 2012.
  41. ^ abAOL Instant Messenger#AIM Pages
  42. ^ abMacManus, Richard. "AIM Pages - AOL Breaking Down the Walled Garden". Archived from the original on May 19, 2012. Retrieved September 24, 2012.
  43. ^"AOL Lifestream". Archived from the original on September 23, 2012. Retrieved September 24, 2012.
  44. ^"AOL Lifestream Sunset Notification". AOL Help. Retrieved June 17, 2021.
  45. ^ ab"What is Real-Time IM? Source: AOL Help". Retrieved January 15, 2017.
  46. ^"How-To use AIM to send a Text Message to a phone". July 13, 2004.
  47. ^"AOL Launches AIM Phoneline". Retrieved August 10, 2015.
  48. ^Free Calls From AIM
  49. ^AOL's 'AIM Phoneline' offers free local phone number
  50. ^"Free AIM Phoneline Service Closing on January 13, 2009 — VOIP Tech Chat — DSLReports Forums". Retrieved August 10, 2015.
  51. ^Is the registration path for FREE AIM Phoneline shut down?Archived October 18, 2008, at the Wayback Machine
  52. ^"AIM Phoneline: Free Phone number for AOL Messenger users". Retrieved August 10, 2015.
  53. ^ ab"First Look: AIM Phoneline and Skype 2.5". PCWorld. June 19, 2006. Archived from the original on January 22, 2011. Retrieved August 10, 2015.
  54. ^"Looking for AIM Phoneline?". Retrieved October 2, 2008.[permanent dead link]
  55. ^"AOL Voice Services no longer offers new registrations". Archived from the original on December 18, 2014. Retrieved December 18, 2014.
  56. ^ ab"Secure Messaging Scorecard. Which apps and tools actually keep your messages safe?". Electronic Frontier Foundation. November 4, 2014. Archived from the original on November 15, 2016. Retrieved June 1, 2015.
  57. ^"Only 6 Messaging Apps Are Truly Secure". PC Magazine. November 5, 2014. Retrieved January 8, 2015.

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