walmart customer service number

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walmart customer service number

Contact Walmart Customer Service

Walmart Phone Numbers and Emails

Customer Service:

  • (800) 641-4526

    Collections: Walmart Credit/Community and Business

  • (877) 968-6391

    Walmart Product Care Plan

  • (800) 925-6278
  • (866) 925-6278
  • (855) 533-9669

Discounts/ Rewards/ Cashback:

  • (866) 545-7847

    Bluebird American Express Debit Card

  • (877) 860-1250

    Capital One® Walmart RewardsTM Mastercard®

  • (800) 203-5764

    Sam's Club Business Credit

  • (866) 220-2760

    Sam's Club Business Mastercard

  • (800) 964-1917

    Sam's Club Consumer Credit Card

  • (866) 220-0254

    Sam's Club Consumer Mastercard

  • (800) 362-6196

    Sam's Club Direct Commercial Credit

  • (844) 335-5919

    Sam's Club World Mastercard

  • (800) 571-1376

    Vanilla Visa Gift Card

  • (877) 294-1086

    Walmart Credit Card

  • (877) 937-4098

    Walmart MoneyCard

  • (866) 633-9096

    Walmart Visa Gift Card


  • (888) 555-8838

    Privacy Inquiries


Walmart Emails:

Customer Service

Walmart Customer Spark Panel, Walmart Surveys

General Info

Walmart Connect

Investors/ Franchising

Investor Inquiries

Sales/ Reservations

Sales and Questions

More phone numbers and emailsLess phone numbers and emails

Walmart Contact Information

Corporate Office Address:

Walmart Corporate

702 SW 8th Street


United States

Other Info (opening hours):

Additional Fax Numbers:

General Info: +1614-921-9866

Customer Service Hours:

Monday - Friday: 8:00am - 11:00pm (CT)

Saturday: 9:00am - 9:00pm (CT)

Sunday: 12:00pm - 7:00pm (CT)

Media Hours:

Monday - Friday: 8am - 5:30pm (CT)

Other Locations:

San Bruno

Walmart Inc.

850 Cherry Ave.,

San Bruno, CA 94066


840 W California Ave,

Sunnyvale, CA 94086, US


Corporativo Walmart México

Boulevard Manuel Ávila Camacho 647,

Lomas de Sotelo,

Distrito Federal 11200, MX


Avenida del Valle Sur 725,

Huechuraba, Santiago Metropolitan

8580000, CL

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Walmart Rating Based on 5K Reviews

Rating details

Exchange, Refund and Cancellation Policy

Product or Service Quality

Rating Details

Exchange, Refund and Cancellation Policy

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers


All 11.3K Walmart reviews

Summary of Walmart Customer Service Calls


walmart customer service number 03:35 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Walmart Customer Service?

Shipping and Delivery Question:

Request for Information Question:

  • “Question about plan”
  • “To talk to someone about my warranty”
  • safeway just for you com “Online order inquiry”

Return/ Replace Question:

  • “ReturnRet”
  • walmart customer service number “Return at store”
  • “Return product”

Product/ Service Question:

  • “Damaged order”
  • “Damage item”
  • “I'm made a order and didn't receive it on dec 1”

Activation/ Cancellation Question:

Payments and Charges Question:

  • amery wi restaurants “Walmart debit card” walmart customer service number
  • “Unknown charge”
  • “Non-authorized charge”

Cards Question:

  • “For membership card”
  • “Remove my old credit cards”
  • “Money card fraud”

Refund Question:

  • “Refund”
  • “Did not refund my money for the item I returned”
  • “Refund issues”

Employment Question:

Staff Question:

Website/ Application Question:

  • “Application” amazon fire stick best buy
  • “Double order online”
  • “To stop And order online order that I canceled. I want the game table just not the protection policy.I ordered a game table that I still want.”

Other Question:

  • “Talk with asociates”
  • “Locate package”
  • “Sgin up for a credit”


Top Walmart Services

Customer Care, Manager, Cashier

first national bank of north platte nebraska Top Walmart Products

Gift Card, Credit Card, Website

Walmart Pros and Cons

Pros: Prices, Location, Price, Convenient, Convenience

Cons: Poor customer service, Service, Management, Long waits, Lack of stock

Related Companies

Flipkart, Ekart Logistics, Sams Club, ONN Electronics, Myntra


Walmart is an American chain of discount department stores. It was founded by Sam Walton in 1962 in Rogers, Arkansas. Originally the name of the store was Walton's Five and Dime store. Nowadays the company is headquartered in Bentonville, Western security bank phone number. The large stores specialize in discount retail. The company is the largest grocery retailer in the US. Net income of Walmart Stores, Inc. is 11,3 billion. According to the Fortune Global, Walmart is the largest public corporation in the world in terms of the revenue.
The watchword of the company is: "Save money, live better". There are Walmart stores in Mexico, the United Kingdom, Japan, Argentina, Brazil, Canada and many other countries.

Walmart reviews and complaints

Walmart is ranked 83 out of 374 in Supermarkets and Malls category

Area Served

USA, Canada, Worldwide

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4 reasons Walmart is the most-hated retailer in America

The most liked — and disliked — department and discount stores

Store Name 2014 score (out of 100)
Nordstrom 86
Dillard’s 81
Kohl’s 80
Target 80
Dollar Tree 79
Macy’s 79
Meijer 78
J.C. Penney bankmobile vibe customer service email 77
Dollar General 75
Family Dollar  601 currituck clubhouse dr corolla nc 27927 75
sound front homes outer banks for sale Sears 73
Exchange 68
Walmart key bank online personal banking 68
Category average77
Source: ACSI 

While this year, Walmart tied with armed forces store Exchange as the worst-rated department or discount store, in recent past years, it’s been the single worst-scoring store. In 2011, 2012 and 2013, Walmart was the single lowest-scoring department and discount walmart customer service number on the list — a significant departure from 10 to 15 years ago when the store ranked highly.

What’s more, Walmart has the lowest score (68 out of 100) not only among discount/department stores, but also when compared to specialty retail stores like Costco COST, Gap GPS, Office Depot ODP,  and Big Lots BIG, ; supermarkets; health and personal care stores and Internet retailers.

Walmart does score higher in terms of customer satisfaction than do cable companies, many airlines and health insurance companies. And the company says it is committed to improving its relationship with customers: At last year’s annual meeting, President and CEO Doug McMillon noted that one of the company’s three points to drive business going forward would be to “position ourselves to do a better job food bank for new york city new york ny customers … through the combination of what we do with price, assortment, access and experience.”

Plus, a spokesperson for Walmart tells MarketWatch that there have been a number of recent steps that “demonstrate a commitment to listening to our customers,” including adding more registers during peak holiday shopping hours to save customers time last year, the introduction of the company’s Savings Catcher tool to provide consumers with additional savings and the money-back guarantee for customers “dissatisfied with less-than fresh products.”

Still, compared with its direct competitors, Walmart consistently scores low on customer love, so MarketWatch asked the experts to tell us what makes Walmart the most disliked discount/department store in the nation. Here are four reasons.

‘Low-price leader’ Walmart doesn’t always win on prices

While it’s true that you can find thousands of great deals at Walmart — and sometimes the best deals available anywhere — competitors do sometimes offer lower prices pnc bank hours in michigan the same or similar items these days, explains David VanAmburg, the managing director of ACSI. And consumers now know that, since it’s walmart customer service number to walmart customer service number price comparisons these days.

So while one of the main unique selling propositions of Walmart is that it’s a low-price leader, now that it doesn’t always deliver on that promise, customers may be more dissatisfied than they were years ago, explains VanAmburg — especially considering that the shopping experience there isn’t always enjoyable. For example, if you’re looking for wrapping paper and holiday items, you’ll often find cheaper prices at dollar stores, and for books and other media, cheaper prices can often be found on Amazon.

See also: What not to buy at Walmart and Target

For those set on getting the lowest price, Walmart offers a price match program, whereby if you find the price of an item you bought lower elsewhere, the store will match that price. However, there are exceptions to what prices the store will match, quantities that you can get price matches on, and other exceptions.

Good luck finding what you came in for

Will McKitterick, a retail industry analyst for IBISWorld, notes that one of the main reasons many customers dislike shopping at Walmart is that they have trouble finding what they need thanks to the fact that “some shelves aren’t stocked [correctly], items are missing, shelves are messy, merchandise may be in a different spot than last time [you shopped there].”

In other words, customers find they can’t get in and out of the store as efficiently as they’d like to — and may have to leave without grabbing all the items on their lists — he explains. This may be particularly frustrating because Walmart is, for many, a supposedly one-stop shop (a retailer, grocery store and drugstore in one) for basic household necessities. “It’s not an inviting store experience,” says Matthew Ong, a retail analyst with

To be sure, out-of-stock shelves and missing items may be due to the fact that such items were priced so low that customers bought them out quickly, and Walmart may have changed around the placement of items in an attempt to make them easier to find.

You may get service — but don’t expect it with a smile

Walmart isn’t exactly known for its friendly and helpful employees — and that may be one of the reasons it scores low on the customer satisfaction index, says Ong. He says the customer service problems at the retailer often start with a shopper’s inability to get anyone to help walmart customer service number find what they need, but also includes long waits at the checkout and return lines.

Furthermore, VanAmburg points out that stores like Nordstrom JWN,   and Trader Joe’s, which consistently end up on lists of “best places to work,” also end up towards the top of customer satisfaction lists, which he says may have to do with the fact that happy employees tend to give good customer service. “The opposite is also the case,” he points out — which may explain why Walmart, which doesn’t tend to top employee satisfaction lists — may have less-than-great customer service.

Merchandise isn’t always up to snuff

While customers know that Walmart is often more about price than quality, they are still sometimes surprised (and not in a good way) about the quality of the merchandise the retailer offers, says Ong. edd prepaid login has to be worth the purchase price, and customers don’t always feel that,” he says. So even if the item is only a few bucks, if it falls apart or doesn’t work well or something else walmart customer service number wrong, the customer may feel that they would have been better off paying a little more elsewhere walmart customer service number something else that functioned better.

Walmart does sell plenty of name-brand items — and at low prices — that rank highly, and it’s now relatively easy for consumers to look up customer feedback on products before they buy (the Walmart site features customer reviews, for one).


Walmart customer service contacts

Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.

*Walmart is the parent company of FlipKart — an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service before using the Walmart chain of executives.

702 SW 8th St
Bentonville, AR 72716

Phone Contacts

Main: (479) 273-4000
Toll Free: (800) 925-6278



Email Contacts

[email protected]
[email protected]

Social Media Contacts


Executive Contacts

Additional contact info for Walmart Executive Office: [email protected]

Walmart Executive Escalations:[email protected]

Primary Contact
Dacona Smith
Executive Vice President and Chief Operating Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

[email protected]  This email goes to the administrative assistant and Walmart has requested that you use this email first.

Secondary Contact
Janey Whiteside
Executive Vice President and Chief Customer Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

[email protected]This email goes to the administrative assistant and Walmart has requested that you use this email first.

John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
[email protected]

Chief Executive
Doug McMillon
President and CEO, Wal-Mart Stores, Inc.
702 SW 8th St
Bentonville, AR 72716
[email protected]

Last updated: December 1, 2020.


2 Replies to “Walmart customer service number”

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